Emilly Grace Chapa
Brambleton,VA
Summary
Compassionate and highly skilled Medical Assistant with extensive hands‑on clinical experience and strong administrative capabilities. Proficient in patient intake, vital signs, specimen collection, EKGs, chart preparation, and supporting physicians during examinations and procedures. Experienced in managing medical records, completing charting for providers, handling insurance verification, pre‑authorizations, billing support, and front‑office coordination. Adept at balancing both clinical and administrative duties in fast‑paced healthcare environments. Recognized for excellent patient communication, attention to detail, and the ability to maintain accuracy and professionalism while providing high‑quality patient care. Dedicated to improving office workflow, enhancing the patient experience, and supporting providers with efficient, reliable medical assistance.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Receptionist
Washington Nutrition and Counseling Group
10.2025 - Current
- Assisted patients with registration and insurance verification processes, ensuring accurate information capture.
- Maintained office records and patient files, ensuring compliance with privacy regulations and accuracy of data.
- Developed systems for tracking patient inquiries, improving response times and satisfaction rates significantly.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and accessibility.
- Provided front desk support, greeting patients and addressing inquiries promptly and professionally.
- Trained new staff on office procedures and software applications to promote operational consistency.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Educated patients on treatment plans and medication instructions to promote adherence.
Medical Receptionist
David R Benavides
01.2025 - 03.2025
- Answering phone calls and directing them to their designated department
- Change update, patient chart change, update patient charts
- Assisted in scheduling appointments and coordinating site visits for project managers and clients.
- Verify insurance for patients before appointments
- Take care of medical records if patients needed any medical records released
- Multitask between patients and calls for any changes upon arrival
- Verify any labs or sonograms that had to be done in clinic
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
Receptionist
Optimal Wellness & Recovery
10.2024 - 12.2024
- Provide information about the facility
- Attend to patients while doing with therapy
- Answer phone calls and give great customer service to clients
- Responded to customer requests for products, services and company information.
- Coordinated communication between medical staff and patients to facilitate streamlined care delivery.
- Trained new reception staff on operational procedures and customer service best practices for optimal performance.
- Used Medical Terminology when helping patients
- Accessed medical health records for patients needs
- Entered data to worksheets and organized charts
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
Customer Service Representative Team Lead
Concentrix
12.2020 - 08.2022
- Answer phone calls and operate customer service for customers.
- Work with others/ team to create a better project for the company.
- Took payments needed for customers/ card members.
- Communicated with customers and helped them with any conflicts.
- Provided customer loyalty to secure customers with the projects.
- Fulfilled and exceeded customer satisfaction goals in a constant manner.
- Made recommendations according to customers' needs.
- Responded to customer requests for products, services and company information.
Sales Representative Team Leader
Tru Fit Athletic Clubs
11.2018 - 04.2019
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs.
- Complete forms in accordance with company procedures.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Provide services to customers, such as order placement or account information.
- Learn to operate new office technologies as they are developed and implemented.
Education
High School Diploma -
United High School Main Campus
Laredo, TX06-2018
Skills
- Customer and Personal Service
- Computers and Electronics
- Critical Thinking
- Complex Problem Solving
- Communications and Media
- Records management
- Medical billing
- EMR / EHR
- Paperwork coordination
- Outpatient care
- Insurance verifications
- Medical terminology
- Telephone etiquette
- Billing & Coding
- Medical Terminology
- Appointment Scheduling
- Collections
- Confidentiality
- Telecommunications
- Sales and Marketing
- Time Management
- Service Orientation
- Learning Strategies
- Vital sign monitoring
- Direct patient care
- Laboratory specimen collection
- Maintaining confidentiality
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Washington Nutrition and Counseling Group
10.2025 - Current
Medical Receptionist
David R Benavides
01.2025 - 03.2025
Receptionist
Optimal Wellness & Recovery
10.2024 - 12.2024
Customer Service Representative Team Lead
Concentrix
12.2020 - 08.2022
Sales Representative Team Leader
Tru Fit Athletic Clubs
11.2018 - 04.2019
High School Diploma -
United High School Main Campus