Emilly Luciano
Bronx,New York
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Daycare Childcare Provider
Rainbow Room Daycare
01.2018 - Current
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Encouraged children's emotional and social development.
- Provided support and guidance to children in conflict resolution.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Customer Experience Associate
Murray's Cheese
10.2020 - 12.2022
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Asked customers questions to determine, verify and solve common problems.
Sales Associate
The Children's Place
11.2015 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
Corporate Trainer
Inspired Marketing Associates Inc.
10.2014 - 05.2015
- Monitored employee progress and gave feedback to management and additional training requirements.
- Authored, updated and implemented training procedures.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Held demonstrations and one-on-one coaching sessions on use of Verizon door to door sales equipment and tactics.
- Developed and managed 10 account executives.
- Conducted second round interviews.
Internship Student
Mount Sinai Hospital
06.2006 - 08.2006
- Reported back to head of nursing to receive day-to-day tasks and responsibilities.
- Collected patient vital signs.
- Shadowed Doctors in NICU, PICU, Obstetrics/Gynecology, in-patient Pediatrics, Emergency Department, Radiology, and Mortuary.
- Observed and participated in autopsy.
- Provided clerical support, addressing routine, patient in-take and special requirements.
Education
Post-Baccalaureate Pre-health Program - Biology
City College of The City University of New York
New York, NY06.2021
Bachelor of Arts - Bachelor of Professional Studies in Human Services
Metropolitan College of New York
New York, NY06.2019
Skills
- Coordination and Teamwork
- Microsoft Office
- Group and Individual Care
- Conflict Management
- Calm and Professional Under Pressure
- Team Management Experience
- Customer Care
- Netsuite
Certification
Certified Phlebotomist
CPR Certified
Timeline
Customer Experience Associate
Murray's Cheese
10.2020 - 12.2022
Daycare Childcare Provider
Rainbow Room Daycare
01.2018 - Current
Sales Associate
The Children's Place
11.2015 - 09.2016
Corporate Trainer
Inspired Marketing Associates Inc.
10.2014 - 05.2015
Internship Student
Mount Sinai Hospital
06.2006 - 08.2006
Post-Baccalaureate Pre-health Program - Biology
City College of The City University of New York
Bachelor of Arts - Bachelor of Professional Studies in Human Services
Metropolitan College of New York