Emilly Luciano
Bronx,New York
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Daycare Childcare Provider
Rainbow Room Daycare
01.2018 - Current
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Encouraged children's emotional and social development.
- Provided support and guidance to children in conflict resolution.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Customer Experience Associate
Murray's Cheese
10.2020 - 12.2022
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Asked customers questions to determine, verify and solve common problems.
Sales Associate
The Children's Place
11.2015 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
Corporate Trainer
Inspired Marketing Associates Inc.
10.2014 - 05.2015
- Monitored employee progress and gave feedback to management and additional training requirements.
- Authored, updated and implemented training procedures.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Held demonstrations and one-on-one coaching sessions on use of Verizon door to door sales equipment and tactics.
- Developed and managed 10 account executives.
- Conducted second round interviews.
Internship Student
Mount Sinai Hospital
06.2006 - 08.2006
- Reported back to head of nursing to receive day-to-day tasks and responsibilities.
- Collected patient vital signs.
- Shadowed Doctors in NICU, PICU, Obstetrics/Gynecology, in-patient Pediatrics, Emergency Department, Radiology, and Mortuary.
- Observed and participated in autopsy.
- Provided clerical support, addressing routine, patient in-take and special requirements.
Education
Post-Baccalaureate Pre-health Program - Biology
City College of The City University of New York
New York, NY06.2021
Bachelor of Arts - Bachelor of Professional Studies in Human Services
Metropolitan College of New York
New York, NY06.2019
Skills
- Coordination and Teamwork
- Microsoft Office
- Group and Individual Care
- Conflict Management
- Calm and Professional Under Pressure
- Team Management Experience
- Customer Care
- Netsuite
Certification
Certified Phlebotomist
CPR Certified
Timeline
Customer Experience Associate
Murray's Cheese
10.2020 - 12.2022
Daycare Childcare Provider
Rainbow Room Daycare
01.2018 - Current
Sales Associate
The Children's Place
11.2015 - 09.2016
Corporate Trainer
Inspired Marketing Associates Inc.
10.2014 - 05.2015
Internship Student
Mount Sinai Hospital
06.2006 - 08.2006
Post-Baccalaureate Pre-health Program - Biology
City College of The City University of New York
Bachelor of Arts - Bachelor of Professional Studies in Human Services
Metropolitan College of New York
Similar Profiles
SanToya HumphreySanToya Humphrey
Server at Skulls Rainbow RoomServer at Skulls Rainbow Room
Bret McCormickBret McCormick
Server at SixtyFive Bar at Rainbow RoomServer at SixtyFive Bar at Rainbow Room
Madison ReinhartMadison Reinhart
Preschool Teacher at Rainbow Acres Educational DaycarePreschool Teacher at Rainbow Acres Educational Daycare
Christopher HelvestineChristopher Helvestine
Delivery Driver at Hudson Steel (AMAZON DSP)Delivery Driver at Hudson Steel (AMAZON DSP)
ROSEMARIE BAHADURROSEMARIE BAHADUR
Administrative Assistant at New York PresbyterianAdministrative Assistant at New York Presbyterian