Emily A. Crispin
Peabody,MA
Summary
Results-driven professional with a track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admissions Case Manager
Boston Senior Home Care
01.2025 - 07.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of each client's situation, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conduct initial home visits to assess, evaluate, and enroll elders for state home care services
- Developing and implementing care plans based on the individual unmet needs of the elder
- Present the cases to the team and document all ongoing activities related to the case.
- Managed approximately 8 cases per week.
Diet Technician
Winchester Hospital
09.2022 - 12.2024
- Educated clients on proper nutrition, portion control, and food choices for weight management and overall health improvement
- Delivered the prescribed diet order to patient rooms
- Managed, on average, approximately 60 patients a week.
- Addressed the patient's personalized request by working with the kitchen
- Maintained the cleanliness and safety of food
- Checked patient trays and ensure that they meet the standard
- Gathered Quality Assurance data
- Gathered clinical information and document
Manager
Chick-Fil-A
07.2016 - 08.2022
- Led team tasked with developing new customer service protocol that reduced customer wait time by 11% by implementing incentives for the team.
- Frequently substituted for absent personnel during other shifts
- Trained and mentored new employees in the company’s established customer service methods/standards
- Ensured that cash in the register matched receipt totals
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within an established timeframe.
Sales Assistant
Nordstrom Rack
05.2018 - 01.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
- Processed transactions accurately while maintaining a high level of customer service
- Maintained and restocked inventory while ensuring prices were properly updated
- Assisted clients in product selection, processed payments, and arranged for returns
- Addressed customer issues and inquiries while providing satisfactory customer service
Student Employee
University of Maine Dining
01.2018 - 05.2018
- Built positive relationships with both faculty and peers, contributing to an inclusive campus culture
- Prepared food following Servsafe standards
- Provided a clean and satisfactory eating environment for customers
- Ensured dietary restrictions for guests were adhered to and guided guests to menu items that met their dietary restrictions
- Served as a reliable resource for both students and staff by sharing knowledge and expertise in a variety of subject areas
Education
B.S. - Food Science and Human Nutrition
University of Maine
Orono, ME05.2021
Skills
- Proficient in managing task priorities
- Self-sufficient professional
- Relationship builder
- Effective problem resolution
- Case documentation
- Clinical nutrition management
- Nutritional therapy expertise
- Dietary evaluation
- Patient education
- Needs assessment
Certification
- Microsoft Office Specialist
- Adult First Aid/CPR/AED
- ServeSafe
References
- Daria Brisson, 617-451-6400
- Gordana Bosinic, 617-331-1296
- Mariale Renna, 203-948-1196
- John Rahill, 978-987-9597
Timeline
Admissions Case Manager
Boston Senior Home Care
01.2025 - 07.2025
Diet Technician
Winchester Hospital
09.2022 - 12.2024
Sales Assistant
Nordstrom Rack
05.2018 - 01.2019
Student Employee
University of Maine Dining
01.2018 - 05.2018
Manager
Chick-Fil-A
07.2016 - 08.2022
B.S. - Food Science and Human Nutrition
University of Maine
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