Janice Broadwater
Summary
Motivated Case Supervisor with strong communication and problem-solving skills. Dedicated to providing exceptional care and support to clients in need. Committed to achieving company goals and staying current with the latest technologies and methodologies. Possesses strong analytical, communication, and teamwork abilities. Proven track record of adapting quickly to new environments. Eager to contribute to team success, develop professional skills, and maintain a positive attitude towards continuous learning and growth.
Overview
30
30
years of professional experience
Work History
Housing Case Supervisor
Apex Systems Inc.
07.2022 - 12.2023
- Company Overview: Emergency Rental Assistance Program Project
- Provide direct supervision for New York State Emergency Rental Assistance Program (ERAP) Case Specialists and serve as secondary reviewer of program applications.
- Maintain working knowledge of NYS ERAP application processing criteria and adhere to outlined policies and procedures.
- Conducts daily team huddles with Case Specialists to push and pull relevant updates as it relates to ERAP.
- Monitor Case Specialists performance, productivity, and adherence to outlined policies.
- Assist with onboarding of new Case Specialists.
- Perform miscellaneous job-related duties as assigned.
- Emergency Rental Assistance Program Project
Housing Case Specialist
Apex Systems Inc.
06.2020 - 07.2022
- Company Overview: Emergency Rental Assistance Program Project
- Maintain working knowledge of NYS ERAP application processing criteria and adhere to outlined policies and procedures.
- Ensure all work is done in conformance with program guidelines and rules to ensure the highest level of accuracy in all calculations, reviews/analyses, and determinations.
- Engage in specified NYS ERAP project activities, as appropriate to the position.
- Work professionally and with due diligence and be expeditious to meet quality and production requirements.
- Participate in virtual daily team huddles with Case Supervisors to push relevant updates as it relates to ERAP.
- Leverage tools and technologies as designed under the program guidelines.
- Perform miscellaneous job-related duties as assigned.
- Emergency Rental Assistance Program Project
Customer Service Representative
Alight Solutions LLC
10.2019 - 06.2020
- Leverage analytical skills to assist clients with medical, retiree, and dependent care flexible spending accounts.
- Ensuring all work is done. 100 % daily call back completion.
- Work professionally and with due diligence to meet quality and production requirements.
- Processing incoming calls assisting clients with their account(s).
- In conformance with program guidelines and rules to ensure the highest level of accuracy and up to date knowledge of program compliance.
- Inform of products that are covered based on account type benefit.
- How to make payments and submit for refunds on Website while proving technical support.
- Maintain highest standard of customer service including but not limited to professionalism, courtesy, patience, and respect.
- Perform miscellaneous job-related duties as assigned.
Education
Tidewater Community College
Chesapeake, Va.Skills
- Team leadership
- Managing work assignments
- Task prioritization expertise
- Managing work assignments
- Proficient in data analysis
- Data analysis proficiency
- Analytical thinking skills
- Resource management
- Setting priorities
- Delivering technical support
- Team leadership
Communication Skills
- Working knowledge and understanding of the principles and processes of computerized business and operating systems.
- Ability to gather data, compile information, and prepare reports.
Leadership Experience
- Maintain working knowledge of application processing criteria and adhere to outlined policies and procedures.
- Conduct daily team huddles with Case Specialists to push and pull relevant updates as it relates to Monitor Case Specialists performance, productivity, and adherence to outlined policies.
- Assist with onboarding of new Case Specialists.
Timeline
Housing Case Supervisor
Apex Systems Inc.
07.2022 - 12.2023
Housing Case Specialist
Apex Systems Inc.
06.2020 - 07.2022
Customer Service Representative
Alight Solutions LLC
10.2019 - 06.2020
Tidewater Community College
Similar Profiles
Katy MesserKaty Messer
Minecraft Trust and Safety Team Lead at Apex Systems INC.Minecraft Trust and Safety Team Lead at Apex Systems INC.
Bishwash SapkotaBishwash Sapkota
Commissioning/Operation Engineer at Walmart Advanced Systems & Robotics (Contract through Apex Systems LLC)Commissioning/Operation Engineer at Walmart Advanced Systems & Robotics (Contract through Apex Systems LLC)
Andrea CanicosaAndrea Canicosa
Logistics Technician at Apex Systems / GDITLogistics Technician at Apex Systems / GDIT
Danica FloresDanica Flores
<ul> <li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li> <li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li> <li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li> <li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li> <li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li> </ul> at Middlesex County Social Services<ul> <li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li> <li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li> <li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li> <li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li> <li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li> </ul> at Middlesex County Social Services
Jenny FryeJenny Frye
Housing Case Manager/Housing Counselor at ARE- Aids Response EffortHousing Case Manager/Housing Counselor at ARE- Aids Response Effort