Sofia Rivas
Medford
Summary
Compassionate Case Manager accustomed to treating diverse clients needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
15
15
years of professional experience
Work History
Lead Housing Stabilization Case Manager
ACCESS
Medford
11.2021 - 07.2025
- Review participant files on a predetermined schedule to ensure eligibility requirements are being met, and proper documentation is being collected.
- Provide support through positive social interactions with participants in one-on-one settings to build mutual trust and build positive relationships.
- Serve as an advocate for participants and their families to help meet their housing goals.
- Remain connected to participants after exiting the program to offer additional support, as needed.
- Monitor participants' progress and keep track of their status using prevention techniques to avoid participants' return to being un-housed.
- Take appropriate action to deal with any housing emergency.
- With Program Supervisor assistance, provide crisis intervention and emotional support during times of emergency.
- Lead the day-to-day task organization within the Center for Community Resilience.
- Assisting other teammates with covering the front desk while implementing outstanding customer service.
- Volunteering at the cooling and warming shelter during its seasons.
- Volunteer for the Medford Severe Weather shelter while it's active.
Assistant Manager
AWP Companies/CellularMart
Medford
01.2016 - 11.2021
- Responsible for device inventory and accessories.
- Creating schedules for different stores.
- Troubleshooting customer devices when having issues with data, and/or applications.
- Assisting customers with the purchases of new devices and the transfer of their information.
- Assisting the management team with scheduling and any of the backend needs.
- Responsible for meeting the daily goals of individual sales reps.
- Upselling any of the additional services and features that the company provides.
- Data entry of customer information.
Staffing Manager
SOS Staffing Inc.
Medford
10.2010 - 08.2012
- Providing customer service to applicants in search of job placement.
- Entered applicants and employee information in the database.
- Confirming interviews with other staff and potential employers.
- Entering employee hours in the payroll system.
- Filling in orders on a timely manner based on the client's needs.
- Recruiting for current open positions.
- Answering multiple lines and transferring to the appropriate staff.
- Administered pre-employment urinalysis.
- Completed employment verifications, write-ups, absences, vacation time and or family leave.
Skills
- Bilingual Spanish
- Critical Thinker
- Communication Skills
- Self-motivation
- Case documentation
- Time Management
- Office Management
- Organizational Skills
- Leadership Skills
- Attention to Detail
- Interpersonal Skills
- Customer Service
- Conflict Resolution
- Reliable Work Ethic
- Team leadership
- Customer relationship management
- Active listening
- Problem solving
- Effective communication
- Time management
Timeline
Lead Housing Stabilization Case Manager
ACCESS
11.2021 - 07.2025
Assistant Manager
AWP Companies/CellularMart
01.2016 - 11.2021
Staffing Manager
SOS Staffing Inc.
10.2010 - 08.2012
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