Kimberly Serrano
Sykesville,MD
Summary
Housing Case Manager with 4 years of experience searching for available units to house participant, completing unit inspections before moving participants in, completing all necessary paperwork for both housing programs, eventually move participants on to HUD and working with HUD to help transition the participants, create files, filing, process payment authorizations, calculate rent portions, case management, case notes, csp, excel, office docs and word. Seeking better opportunities. Passionate about with families/individuals and the community.
Overview
7
7
years of professional experience
Work History
Housing Stabilization Case Manager
Human Services Programs of Carroll County
Westminster, MD
07.2021 - Current
- Run both the Rapid Rehousing Program and Permanent Supportive Housing Program. Meet with participants monthly, complete home inspections/visits, intakes for both RRH & PSH, case notes/CSP, service plans, needs assessments, create files, filing, referrals, emails, phone calls, move on vouchers to county HUD, help participants find housing, maintain a relationship with landlords/property managers, process payment authorizations and assist participants with DSS.
LEAD SHELTER SUPPORT STAFF
HSP OF C.C
06.2021 - 07.2023
- Document events that occur inside of shelter during my shift, I keep participants files up to date, I do intake paperwork with new participants as needed, I answer office phone calls and company on call phone, I answer emails/send out emails. I help assist participants with anything they may need and find them resources they may need. I help complete simple maintenance tasks for shelter upkeep. I attend training sessions to stay updated on procedures and services. I complete incident reports, cps reports as needed. I update all important information in staff office to keep all staff members updated. Assist coworkers with tasks daily.
ASSISTANT MANAGER
DOLLAR TREE
08.2020 - 07.2021
- Open/Close store. Set up/shut down registers, make deposits, bank runs, help coworkers clean the store & stock.
SHIFT SUPERVISOR
GOODWILL INDUSTRIES OF MONOCACY VALLEY
ELDERSBURG, MD
01.2018 - 07.2020
- Completed store opening and closing procedures. Set up registers/took down registers, bank runs, product checks. Applied security, safety and loss prevention strategies during shifts. Helped store management meet standards of service and quality in daily operations. Responded to and resolved customer questions and daily concerns. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Worked with team members to improve performance and implement training updates.
Education
Military school for GED high school diploma - undefined
FREE STATE CHALLENGE ACADEMY
Gunpowder, MarylandSkills
- Staff Assistance
- Team player/ teamwork
- Problem-Solving
- Empathy
- Creativity
- Integrity
- Adaptability
- Communication
- Work ethic
- Languages (English, Spanish)
- Management
- Critical thinking
- Email system
Timeline
Housing Stabilization Case Manager
Human Services Programs of Carroll County
07.2021 - Current
LEAD SHELTER SUPPORT STAFF
HSP OF C.C
06.2021 - 07.2023
ASSISTANT MANAGER
DOLLAR TREE
08.2020 - 07.2021
SHIFT SUPERVISOR
GOODWILL INDUSTRIES OF MONOCACY VALLEY
01.2018 - 07.2020
Military school for GED high school diploma - undefined
FREE STATE CHALLENGE ACADEMY