Cassie Lozmack
Hudsonville
Summary
Compassionate Hospice Social Worker with background in providing emotional support, counseling and resources to patients and families facing end-of-life decisions. Strengths include strong interpersonal skills, empathy, and ability to navigate complex healthcare systems. Previous roles involved coordinating care plans, facilitating family meetings, and addressing psychosocial needs of patients, thus enhancing overall quality of life under challenging circumstances.
Overview
20
20
years of professional experience
Work History
Housing Stabilization Case Manager
Mel Trotter Ministries
Grand Rapids
10.2025 - Current
- Conducted comprehensive assessments of client needs and service requirements.
- Developed individualized case plans to support client goals and objectives.
- Coordinated referrals to community resources and support services for clients.
- Collaborated with multidisciplinary teams to ensure holistic support for clients.
- Monitored client progress through regular follow-up meetings and evaluations.
Emergency Department Social Worker
University of Michigan Health West
South Bend
01.2025 - 09.2025
- Assessed patient needs in high-pressure emergency situations.
- Collaborated with medical staff to develop comprehensive care plans.
- Provided crisis intervention and emotional support to patients and families.
- Conducted psychosocial assessments to identify mental health issues.
- Coordinated referrals to community resources and support services.
- Facilitated communication between patients, families, and healthcare teams.
- Documented case histories and treatment plans accurately in electronic records.
- Led workshops on coping strategies for trauma-affected individuals.
Hospice Social Worker
Hospice of Holland
07.2024 - 12.2024
- Provided emotional support to patients and families during end-of-life care.
- Conducted assessments to identify patient needs and develop care plans.
- Collaborated with healthcare teams to coordinate patient services and resources.
- Educated families on available hospice services and community resources.
- Facilitated family meetings to discuss care options and address concerns.
- Advocated for patient rights and preferences in care decisions.
- Maintained accurate documentation of patient interactions and care plans.
- Participated in interdisciplinary team meetings to enhance patient care strategies.
- Facilitated group meetings with family members to discuss advance directives and grief counseling.
- Educated families about available options regarding pain management strategies or advanced directives while respecting cultural diversity beliefs around death and dying.
- Provided aftercare follow-up services following discharge from hospice services.
- Counseled patients and families on issues related to death and dying, including spiritual matters or legal and financial concerns.
Hospice Social Worker
Emmanuel Hospice
03.2024 - 09.2024
- Provided emotional support to patients and families during end-of-life care.
- Conducted assessments to identify patient needs and develop care plans.
- Collaborated with healthcare teams to coordinate patient services and resources.
- Educated families on available hospice services and community resources.
- Facilitated family meetings to discuss care options and address concerns.
- Advocated for patient rights and preferences in care decisions.
- Maintained accurate documentation of patient interactions and care plans.
- Participated in interdisciplinary team meetings to enhance patient care strategies.
- Facilitated group meetings with family members to discuss advance directives and grief counseling.
- Educated families about available options regarding pain management strategies or advanced directives while respecting cultural diversity beliefs around death and dying.
- Provided aftercare follow-up services following discharge from hospice services.
- Provided crisis intervention when needed during times of acute distress or change in condition due to illness progression.
- Attended continuing education seminars related to hospice social work practices.
- Maintained accurate records of client contacts according to agency protocols.
- Counseled patients and families on issues related to death and dying, including spiritual matters or legal and financial concerns.
- Developed individualized plans of care for patients in accordance with their wishes and the policies of the hospice organization.
- Participated in quality assurance programs by collecting data on outcomes associated with interventions provided.
- Collaborated with other disciplines within the hospice team such as nurses, home health aides, chaplains or bereavement counselors.
- Coordinated activities between medical staff, families, volunteers and other professionals involved in a patient's care plan.
- Consulted with physicians regarding changes in a patient's condition or prognosis.
- Managed caseloads effectively by prioritizing tasks based upon urgency level.
- Evaluated patient satisfaction levels by administering surveys at regular intervals throughout treatment.
Hospice Social Worker
Seasons Hospice & Palliative Care of Missouri
01.2020 - 10.2023
- Company Overview: Founded in 1997 with the National Office located in Rosemont, IL, operates 29 Medicare-certified sites across 19 states, ranked the 5th largest hospice company in the US, operates 18 Inpatient Centers, admitted over 25,900 patients and cared for 30,900+ patients and families in 2019 with 1.85MM days of care and $9MM charity care provided.
- Founded in 1997 with the National Office located in Rosemont, IL, operates 29 Medicare-certified sites across 19 states, ranked the 5th largest hospice company in the US, operates 18 Inpatient Centers, admitted over 25,900 patients and cared for 30,900+ patients and families in 2019 with 1.85MM days of care and $9MM charity care provided.
Medical Social Worker
Lutheran Senior Services
Brentwood
07.2017 - 01.2020
- Company Overview: Founded in 1863, Lutheran Senior Services (LSS) is a faith-based, mission-driven not-for-profit that specializes in enhancing life for seniors. With 21 locations in Missouri and Illinois, LSS offers quality choices and exceptional support for retirement living through: affordable housing sites; in-home services; and senior living communities.
- Assess need for counseling related to risk assessment for pathological grief
- Assess emotional factors related to terminal illness, assess caregiver's ability to function adequately and assess special needs related to cultural diversity including communication, space, role of family members and special traditions. Evaluates patient/family response to psychosocial interventions
- Assist the physician and other IDT/IDG members in recognizing and understanding the social/mental stress and/or disorder that exacerbates the symptoms related to terminal illness
- Assess the patient/family psychosocial status, potential for risk of suicide and/or abuse or neglect. Identifies family dynamics and communication patterns
- Participate in the development and revision of the plan of care and provide all care according to physician orders. Involve the patient/family in the plan of care. Assess environmental resources and obstacles to maintaining safety
- Provide social services including short-term individual counseling, crisis intervention, assistance in providing information and preparation of advance directives and funeral planning issues, and transfer of responsibilities regarding fiscal, legal and health care decisions
- Utilize the medical record software system via laptop or agency desktop for patient documentation
- Identify and utilize appropriate community resources and assess patient/family ability to access them
- Educate patients and families related to social service issues, including long-term placement, financial issues, and funeral planning
- Identify support systems available to reduce stress and facilitate coping with end-of-life care
- Evaluate for long-term care when appropriate and assess ability to accept change in level of care. Communicate psychosocial information to inpatient facility when level of care is changed
- Identify patient/family needs when discharged or when level of care changes
- Serve as liaison between patients or families and community agencies
- Participate in discharge planning
- Participate in Interdisciplinary Care Team Meetings and assist in developing and reviewing care plans, admissions and discharges
- Provide educational programs to staff and community
- Assess bereavement needs
- Founded in 1863, Lutheran Senior Services (LSS) is a faith-based, mission-driven not-for-profit that specializes in enhancing life for seniors. With 21 locations in Missouri and Illinois, LSS offers quality choices and exceptional support for retirement living through: affordable housing sites; in-home services; and senior living communities.
Case Manager
REAL SERVICES-Area Agency on Aging
South Bend
12.2014 - 05.2016
- Company Overview: This division of REAL Services helps to fulfill our mission of supporting independence for life. REAL Services has the responsibility of planning, developing, implementing and administering a network of services for older adults and the physically disabled in Elkhart, Fulton, LaPorte, Kosciusko, Marshall and St Joseph Counties in northern Indiana.
- Managed a revolving caseload of 35-50 clients and families
- Provided necessary intake assessments and formulated individualized care plans for clients
- Implemented appropriate service providers for client, in their home
- Coordinated with end-of-life services with Hospice and other social services the client requested
- Partnered with Assisted Living Facilities to ensure client's ongoing needs were being met
- This division of REAL Services helps to fulfill our mission of supporting independence for life. REAL Services has the responsibility of planning, developing, implementing and administering a network of services for older adults and the physically disabled in Elkhart, Fulton, LaPorte, Kosciusko, Marshall and St Joseph Counties in northern Indiana.
Home Based Therapist and Independent Living Case Manager
The Villages
Elkhart
01.2011 - 11.2014
- Company Overview: The Villages champions every child's right to a safe, permanent and nurturing home. We are committed to strengthening all families and embracing the dignity and diversity of every child, youth and family served. The Villages, Indiana's largest not-for-profit child and family services agency, serves over 1,400 children and their families each day.
- Managed a revolving caseload of 12-25 clients and families
- Provided intake assessments and formulated individualized treatment plans, and over saw ongoing treatments for clients
- Developed and facilitated domestic violence, parenting and life skill groups for clients
- Provided therapy for mentally and emotionally disabled young adults
- Collaborated closely with interdisciplinary team members on development of appropriate case plans meeting individual client needs
- The Villages champions every child's right to a safe, permanent and nurturing home. We are committed to strengthening all families and embracing the dignity and diversity of every child, youth and family served. The Villages, Indiana's largest not-for-profit child and family services agency, serves over 1,400 children and their families each day.
YESS/Independent Living Program Therapist
Madison Center for Children
South Bend
10.2006 - 01.2011
- Provided necessary intake assessments and formulated individualized treatment plans for clients
- Developed and facilitated adjustment, domestic violence, and parenting and life skill groups for clients
- Helped patients improve their ability to perform tasks in living and working environments
- Worked with mentally and emotionally disabled young adults
- Provided quality therapy and treatment services to patients with complex psychosocial needs
- Evaluated each patient throughout duration in program and adjusted treatment plans accordingly
- Maintained records, prepared reports for legal action
- Establish and present prevention support services for the population
- Collaborated closely with interdisciplinary team members on development of appropriate case plans meeting individual client needs
- Facilitated supportive services/counseling for client family members to address special concerns and ease the transition during home holiday visits
- Forged community connections benefiting staff, clients and their families
Education
MASTER OF SOCIAL WORK (MSW) -
School of Social Work, Indiana University
INBACHELOR OF SCIENCE - CRIMINAL JUSTICE
School of Social Services, Indiana University
INLICENSE SOCIAL WORKER (LSW) -
State of Indiana
Training And Skills
- Trauma Focused Cognitive Behavioral Therapy (TF-CBT), 2014
- MSW Practicum under direction of LCSW, James Whitcomb Riley High School, 2010
Timeline
Housing Stabilization Case Manager
Mel Trotter Ministries
10.2025 - Current
Emergency Department Social Worker
University of Michigan Health West
01.2025 - 09.2025
Hospice Social Worker
Hospice of Holland
07.2024 - 12.2024
Hospice Social Worker
Emmanuel Hospice
03.2024 - 09.2024
Hospice Social Worker
Seasons Hospice & Palliative Care of Missouri
01.2020 - 10.2023
Medical Social Worker
Lutheran Senior Services
07.2017 - 01.2020
Case Manager
REAL SERVICES-Area Agency on Aging
12.2014 - 05.2016
Home Based Therapist and Independent Living Case Manager
The Villages
01.2011 - 11.2014
YESS/Independent Living Program Therapist
Madison Center for Children
10.2006 - 01.2011
MASTER OF SOCIAL WORK (MSW) -
School of Social Work, Indiana University
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
School of Social Services, Indiana University
LICENSE SOCIAL WORKER (LSW) -
State of Indiana