Angel Rodriguez
Quincy Community Action Program
Newton,MA
1
Language
1
Certification
10
years of professional experience
Accomplished Housing Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit individual needs and return each to optimal quality of life.
Work History
Housing Stabilization Case Manager
1 Year 10 Months- Eviction prevention & stabilization: Created rehousing and stabilization plans, established household budgets, and monitored progress to minimize risk of homelessness recurrence.
- Housing search & placement: Guided clients in identifying housing options, completing applications, reviewing lease terms, and coordinating move-ins to secure stable housing.
- Assessment & intake: Conducted client screenings and eligibility reviews for state, federal, and local housing and rental assistance programs.
- Resource coordination: Linked clients with essential community services, including behavioral health care, substance use recovery, legal aid, employment training, and public benefits to enhance support.
- Landlord & tenant advocacy: Communicated with property managers and landlords, served as liaison, and helped resolve tenancy or neighborhood disputes.
- Documentation & data tracking: Maintained case notes, updated files, and entered required data into HMIS and other case management systems.
Resident Service Coordinator
7 Months- Housing Stability & Eviction Prevention: Developed action plans and mediated disputes for residents facing late rent or lease violations, linking them to emergency rental or legal aid to prevent eviction. [1, 2, 3]
- Liaison with Property Management: Collaborate closely with property managers (while maintaining appropriate service confidentiality) to support tenants and address issues before they lead to crises or eviction. [1, 2, 3, 4]
- Resource Connection & Referral: Assessed resident needs and connected them to healthcare, mental health care, substance use support, public benefits, food assistance, employment/training resources, and childcare to enhance overall well-being. [1, 2, 3, 4]
- Community Building & Programming: Organized on-site wellness workshops, social events, educational programs, and resource fairs to foster community engagement and support resident connections. [1, 2, 3, 4, 5, 6]
- Managed homecare services for clients and wellness nursing resources for seniors and individuals with disabilities.
Resident Service Coordinator
8 Months- RSC works as a team alongside the resident services and property management staff to help residents thrive in their homes. Connecting our residents to services is a primary duty of the RSC support, financial assistance, counseling, access to public benefits and food assistance. Established onsite wellness programs and events to enhance resident well-being and community engagement. Programming examples include having celebrations that build community, inviting speakers on health topics such as nutrition and smoking cessation, or coordinating an ESL class.
- Supported resident services and addressed community concerns at Beacon Communities.
- Coordinated maintenance requests through leasing office and follow-up communication.
- Communicated lease terms, policies, and community rules to residents.
Stabilization Specialist
2 Years- Utilized progressive engagement to provide necessary support for guest success. Connected individuals to resources that enhanced income, mainstream benefits, and housing stability. Accompanied guests to apartment showings and lease signings in the community
- Supported shelter clients with intake, referrals, and daily service coordination at homelessness nonprofit.
- Maintained confidential case records and updated client information across service systems.
- Coordinated housing placements with staff, landlords, and community service partners.
Housing Coordinator.
11 Months- Coordinated housing assistance and services for low-income families and individuals, facilitating interviews with property owners and assisting applicants in finding suitable housing options.
- Coordinating with property owners to ensure that they meet their legal obligations to provide safe and habitable housing to tenants
- Ensuring that residents are aware of their rights as tenants or homeowners, such as providing information about landlord/tenant laws and regulations
- Meeting with clients to assess needs and develop plans to address them, such as developing a budget or connecting them with community resources
- Coordinated repairs and maintenance for apartments and homes, monitoring resident behavior and addressing complaints to ensure safe living conditions.
- Assisted in eviction processes, acting as intermediary between property owners and tenants to resolve disputes over rent payments and lease terms.
- Manage the day-to-day administrative responsibilities of a housing program or department, such as scheduling maintenance appointments or overseeing staff members
- Maintaining records such as resident files, applications, leases, contracts, and other legal documents
Reentry/ Treatment Coordinator
2 Years 2 Months- Delivered one-on-one and group instruction in adult re-entry program areas, enhancing clients' self-help, job readiness, and social skills; supervised clients in class settings while maintaining site morale to motivate and support them; adapted materials to meet specific needs and learning styles, evaluating client progress and sharing insights with manager.
- Coordinated treatment plans for Casa Esperanza clients across behavioral health services.
- Scheduled intakes, assessments, and follow-up appointments with clinical staff.
- Verified insurance coverage and completed authorization requests for treatment services.
Information Specialist
1 Year 8 Months- Delivered health and human services information to individuals and organizations via telephone. Assessed client needs, identified appropriate resources, and collaborated with community resources to effectively address callers' needs. Tracked progress of incoming calls using metric system.
- Supported Health Resources in Action information systems for public health program staff.
- Managed confidential records and updated databases for Health Resources in Action projects.
- Reviewed incoming information for accuracy and routed requests to proper HRiA teams.
Education
Associate - Psychology
Personal Information
Driving License: Driver's license
Certification
Driver's license
Military Service
- Branch: Civil Air Patrol
- Service Country: United States
- Rank: Airman 1st Class
- June 1984 to June 1986
Assessments
- Construction Safety – Proficient
- September 2019
- Using safe practices while on a construction site.
- Full results: https://share.indeedassessments.com/share_assignment/jm4illra64swj85x
- Mechanical Skills: Aptitude – Highly Proficient
- Understanding and applying mechanical concepts and processes .
- Full results : https://share.indeedassessments.com/share_assignment/cmdav-34pn-juaox
- Customer Service – Proficient September 2019
- Identifying and resolving common customer issues. Full results:
- Https://share.indeedassessments.com/share_to_profile/6b6611c035cdb6415bd0a82faa2191c4eed53dc074545cb7
- Forklift Safety – Proficient
- August 2019
- Best practices and safety hazards in forklift operation.
- Full results: https://share.indeedassessments.com/share_to_profile e/b784a88c4183c72c883f55553678384eed53dc074545cb7
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- SKILLS
- Bilingual, Fluent in English and Spanish. Computer skills, Motivational Interviewing training
- I nf
- 1 on and Referral specialist, customer service Training. Case Management. Lyft, and
- Uber Driver, Construction Laborer, Forklift driver
Languages
Spanish
Native/ Bilingual
Timeline
Housing Stabilization Case Manager
Quincy Community Action Program
09.2024 - 07.2026Read More
Resident Service Coordinator
Beacon Communities
12.2023 - 07.2024Read More
Resident Service Coordinator
Trinity Management
12.2022 - 08.2023Read More
Stabilization Specialist
Pine Street Inn
12.2020 - 12.2022Read More
Housing Coordinator.
Metro Housing Boston
01.2020 - 12.2020Read More
Reentry/ Treatment Coordinator
Casa Esperanza, Inc.
10.2017 - 12.2019Read More
Information Specialist
Health Resources in Action
08.2016 - 04.2018Read More
Cambridge College
Associate from Psychology
Read More