Yamell Rivas De Santiago
Queens,NY
Summary
Providing excellent customer service, while learning new skills that will improve my abilities of growing in to a better and exceptional employee. Proficient in Spanish and leadership skills.
Overview
20
20
years of professional experience
Work History
Case Manager Supervisor/Housing Specialist
Bronx Family Network
The Bronx, New York
02.2025 - Current
- Reviewed current best practices in case management processes and made recommendations
- Collaborated with other departments within the organization to ensure that all client needs were met.
- Provided resources and referrals to clients as needed.
- Assisted individuals with eligibility for available benefits.
- Spanish translations.
Case Manager
Bronx Family Network
The Bronx, NY
05.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Translation
Human Resources Recruiter
VIP Health Care Services
Queens, NY
02.2016 - 03.2020
- Conducted initial phone screens and interviews to assess candidate qualifications.
- Developed recruitment strategies to attract qualified candidates.
- Created job postings, posted ads on job boards, and sourced passive candidates.
- Run compliances.
- Submit ACS registry.
- Completing I-9 forms, W-4
- Create new hires profile in Arrow System.
- Spanish translations.
Sales Executive
Hillside Honda
Queens, NY
10.2012 - 11.2014
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Sales
Customer Service Representative
HMS Host International
Queens, NY
04.2005 - 05.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Sales.
Education
CNA -
York College of The City University of New York
Jamaica, NY08-2015
High School Diploma -
Politécnico Virgen De La Altagracia
Dominican Republic 06-2002
Skills
- Excelente customer service
- HR paperwork
- Process files in a timely fashion
- Auditing files
- Spanish translations
- Computer skills
- Client assessment
- Team leadership
- Case assessment
- Performance tracking
- Case documentation
Timeline
Case Manager Supervisor/Housing Specialist
Bronx Family Network
02.2025 - Current
Case Manager
Bronx Family Network
05.2023 - Current
Human Resources Recruiter
VIP Health Care Services
02.2016 - 03.2020
Sales Executive
Hillside Honda
10.2012 - 11.2014
Customer Service Representative
HMS Host International
04.2005 - 05.2012
CNA -
York College of The City University of New York
High School Diploma -
Politécnico Virgen De La Altagracia