Shikea Garner-Mcginnis
New York
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Compassionate Case Manager with a focus on needs assessments and effective care plan development. Demonstrates strong client advocacy and communication skills to support clients in achieving housing stability and wellness goals.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Housing Specialist/Case Manager
Camba
Brooklyn
05.2024 - 05.2025
- Assesses clients' eligibility in determining their housing and service needs.
- Assists clients with the search for available properties and negotiating terms on behalf of clients.
- Supported clients' skill development in property searching, documentation submission, and interviewing to facilitate successful housing placements.
- Developed and maintained housing resources by establishing strong relationships with landlords and brokers to enhance client placement opportunities.
- Ensures that clients understand their rights and responsibilities as tenants.
- Establishes professional relationships with clients; engages them in permanency services and ensures client confidentiality
- Creates and maintains client files.
- Conducts initial intake and psycho-social assessment of clients' and clients' families' needs and periodic reassessments.
- In collaboration with clients, prepares initial and periodic revisions of independent living plans including short-term and long-term client goals.
Shift supervisor/Case Manager
Acacia Network
Brooklyn
01.2023 - 05.2024
- Provide targeted case management services to children, youth and adult consumers living with mental health illnesses and substance abuse disorders and their families/support systems through ensuring access to care, engagement in care coordination of care to obtain the full range of needed services.
- Conducts initial intake and psycho-social assessment of clients' and clients' families' needs and periodic re-assessments.
- Trained new staff on protocols and procedures to enhance service delivery.
- Monitored staff and assigned tasks based on workload.
- Monitor staff and assign tasks as necessary.
- Organized and updated client files to ensure accurate record-keeping.
- Provides or arranges for house coverage for unscheduled absences and other unexpected situations
- Collaborated with clients to develop and update independent living plans that outline short-term and long-term goals.
Shift Supervisor
African American Planning Commission, Inc.
Brooklyn
06.2022 - 08.2023
- Oversees operations of facility, including emergencies.
- Supervised and trained Residential Aides in daily tasks to ensure quality care and support.
- Coordinate and schedule floor post as well as lunch/breaks for Residential Aides.
- Participate in operations department's team meetings.
- Provided ongoing feedback to Residential Aides through coaching, mentoring, and one-on-one supervision.
- Register new clients, orient them to the facility, and ensure that all mandated documentation is completed and distributed appropriately.
- Performed random locker searches.
- Communicated updates to Case Manager and Program Director regarding client behavior and concerns. with the appropriate Case Manager and the Program Director regarding changes in clients' behaviors, requests, concerns, and grievances.
Shift Supervisor
Women In Need
Brooklyn
08.2021 - 04.2022
- Completed incident reports for company database to ensure accurate record-keeping and compliance.
- Supervises and monitors the facility to ensure cleanliness, security, and safety practices are enacted.
- Managed weekly staff schedules to optimize coverage and meet operational needs.
- In the absence of the Food Service staff, monitor kitchen and food preparations to ensure compliance with the Board of Health.
- Performed security patrol of designated areas on foot.
- Supervised facility to maintain cleanliness, security, and safety standards.
Shift Leader
Arrow Security
Brooklyn
12.2020 - 08.2021
- Enforced company policies, rules, and laws to maintain a safe and compliant environment
- Controlled access to the building, ensuring safety and security for staff and clients
- Monitoring surveillance systems and alarms
- Secured all appropriate doors at the end of each shift to protect property and assets
- Adapted work schedules to meet staffing needs and extra shifts to meet business needs
- Review logbooks at start of each shift to ensure that all new client intakes are completed within 24 hours as required.
Assistant Manager
Taco Bell Cantina
Manhattan
06.2019 - 04.2020
- Maintained positive customer relationships by responding quickly to customers
- Managed opening and closing procedures at the store, ensuring all tasks were completed efficiently. and recommend changes to enhance efficiency of daily activities
- Operated office equipment, including fax machines and copiers, to support daily administrative tasks., such as a fax machine, copiers or phone systems
- Responded to customers' concerns, working with manager to significantly raise customers' satisfaction rating
- Performed payroll functions by maintaining accurate timekeeping information and processing employee payroll., such as maintaining timekeeping information and processing payroll
Shift Leader
Burger King
Brooklyn
05.2017 - 06.2019
- Welcomed customers into store and helped them locate the menu
- Supervises the day-to-day activities of subordinates and coordinates breaks for hourly associates.
- Develops thorough knowledge of all products carried in the store(s) and ensure that all sales are posted to the appropriate category; assists in achieving sales results as required by branch and corporate standard.
- Supervised daily activities of team members and coordinated breaks for hourly associates to maintain workflow.
- Develops thorough knowledge of all products carried in the store(s) and ensures that all sales are posted to the appropriate category; assists in achieving sales results as required by branch and corporate standard.
- Cleaned and organized the store, including the checkout display.
Shift Leader
Walgreens
Manhattan
05.2011 - 06.2017
- Delivered superior training and leadership to staff to boost performance and help team members achieve performance targets
- Create successful work schedule for each team member to maintain deadlines and fully staff shifts
- Enforced company policies and regulations with staff
- Managed and tracked store financial performance, cash control, inventory, and safety to optimize operations and enhance customer service.
- Motivated and led team members to collaboratively achieve shared objectives and improve overall team cohesion.
- Prioritize, plan and coordinate work activities for the entire staff using effective time management skills.
Education
Higher Education -
Brooklyn Preparatory High School
Brooklyn, NYSkills
- Case management
- Client advocacy
- Section 8
- Intake
- Residents' rights
- Social work
- Technical proficiency
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Data entry
- Workflow management
- Leadership
- Management
- Shift management
- Conflict management
- Customer service
- Time management
Certification
- CPR Certification
- CPI Certification
- Fire Safety Certification
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Housing Specialist/Case Manager
Camba
05.2024 - 05.2025
Shift supervisor/Case Manager
Acacia Network
01.2023 - 05.2024
Shift Supervisor
African American Planning Commission, Inc.
06.2022 - 08.2023
Shift Supervisor
Women In Need
08.2021 - 04.2022
Shift Leader
Arrow Security
12.2020 - 08.2021
Assistant Manager
Taco Bell Cantina
06.2019 - 04.2020
Shift Leader
Burger King
05.2017 - 06.2019
Shift Leader
Walgreens
05.2011 - 06.2017
Higher Education -
Brooklyn Preparatory High School