Mohammad Sabir Rahimi
Albany,NY
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends the best resources and courses of action to benefit patient needs and return each to optimal quality of life. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Case Manager and Housing Specialist
US Committee for Refugees and Immigrants
Albany, NY
09.2023 - Current
- Assessed clients' needs, developed service plans, and monitored progress towards goals. Assisting clients with resettlements in Albany, New York, For example, finding reasonable-priced apartments for clients based on their family size in Albany, Watervliet, Schenectady, and Troy. Additionally, register the clients for DSS services, including health insurance, the EBT card, Snap, the public assistant (cash assistant), and the medicate card. assisting clients with medical appointments and job interviews and educating them about their rights, rules, and responsibilities in the United States
Front Desk Representative
Hampton Inn & Suites - Downtown
Albany, NY
06.2023 - Current
- Registering guests and handling corporate paperwork
- Handling questions and complaints from clients.
Translator
All Languages Translations
Troy, NY
05.2023 - 06.2023
- Translated high school level Regent's examinations for students of other languages
- Exams included biology, mathematics, etc
- Translated into Pashto, Dari, Farsi, and Urdu.
Business Development Manager
Unique Sky Networking Services
Afghanistan
01.2018 - 08.2021
- Case management & development with existing and potential clients to generate new business
- Negotiated contracts with clients
- Developed effective business strategies with senior management
- Conducted market research to identify new business opportunities and potential clients
- Managed sales team and provided guidance to meet sales targets
- Analyzed sales performance data for senior management
- Monitored industry trends and developments to identify potential opportunities.
IT Manager
City Link Technology
Afghanistan
01.2015 - 03.2017
- Maintained and improved third-party vendor relationships to improve deliverables and fulfill contracts
- Managed staff and workflow of the IT department
- Developed and implemented project to advance company's goals
- Project management experience, including budgeting, timelines & scope
- Maintained industry knowledge of regulations and standards of practice
- Managed the IT department's budget
- Provided technical support to staff across the organization and advising on the use of new technologies.
IT Technician
Stream Link Afghanistan
Afghanistan
02.2013 - 01.2015
- Case management of sensitive user accounts and information, access, and permissions for network systems and applications
- Resolved technical issues with senior IT staff for the client
- Provided technical support to end-users by troubleshooting and resolving issues with hardware, software, and network systems
- Monitored network systems, including servers, switches, routers, and firewalls
- Upgraded computer systems and software; performed regular backups of data and data recovery.
IT Helpdesk
Comsat
Afghanistan
06.2012 - 02.2013
- Documented technical issues and resolutions and escalated complex issues to senior IT staff for further action
- Managed user accounts, access, and permissions for network systems and applications
- Resolved client and end-user technical issues via phone, email, and in-person
- Provided end-user training on the use of hardware, software, and network systems.
Education
Certificate in MS Windows -
Qurtuba Institute of Management Science
01.2009
Diploma -
Shuhada High School
01.2008
Diploma in English Language -
IRC English Language Center
Information Science -
Logic Institute of IT
Skills
- Client Management
- Troubleshooting
- Windows XP, Vista, 7-10
- MS Office and Outlook
- Needs Assessment
- Case Management
- Home Visits and Inspections
- Case Planning
- Staff Management
Languages
- Dari, Proficient in speaking, reading, and writing
- English, Proficient in speaking, reading, and writing
- Farsi, Proficient in speaking, reading, and writing
- Pashto, Native in speaking, reading, and writing
- Urdu, Proficient in speaking, reading, and writing
Timeline
Case Manager and Housing Specialist
US Committee for Refugees and Immigrants
09.2023 - Current
Front Desk Representative
Hampton Inn & Suites - Downtown
06.2023 - Current
Translator
All Languages Translations
05.2023 - 06.2023
Business Development Manager
Unique Sky Networking Services
01.2018 - 08.2021
IT Manager
City Link Technology
01.2015 - 03.2017
IT Technician
Stream Link Afghanistan
02.2013 - 01.2015
IT Helpdesk
Comsat
06.2012 - 02.2013
Certificate in MS Windows -
Qurtuba Institute of Management Science
Diploma -
Shuhada High School
Diploma in English Language -
IRC English Language Center
Information Science -
Logic Institute of IT
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