Emily Adkins
New Palestine,IN
Summary
7 Plus years in management roles 10 plus years in customer service roles; retail and customer/client relationships, fast typist, learn very fast on job trainings; looking for a company to grow within, develop other job skills. Long job history. Been with the same company for almost 11 years, looking to pursue other job opportunities. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
15
15
years of professional experience
Work History
Senior on Site Specialist
Ricoh USA Corp, Eli Lilly
Indianapolis, Indiana
04.2008 - 10.2010
- Promoted to Manager same location October 2011
- Employee Duties: Customer service number 1 focus, customer/client relationship, data entry, basic knowledge of adobe acrobat files, proof reading documents, checking for Lilly product, organizing documents, filing paperwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Senior On Site Manager
Ricoh USA Corp, Eli Lilly
Indianapolis, Indiana
10.2011 - Current
- Payroll, Job training, Recruiting, Daily Data Entry, Multiple projects, Weekly conference calls, Customer meetings, Customer/Client relationship, proof reading documents, organizing documents, filing paperwork, knowledge of adobe acrobat and excel files.
- Maintained records and logs of work performed and materials and equipment used.
- Verified completed projects met approved time, quality and cost estimates.
- Created weekly and monthly reports and presentations for management team.
- Supervised contractor work processes and adherence to project schedule.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Assumed responsibility for personnel deployed to work site.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Oversaw all daily office operations and equipment maintenance.
- Interviewed, hired and trained new workers.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Sales associate
Michaels Arts and Crafts
Avon, Indiana
08.2014 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
No Degree - Administration
Ivy Tech Community College of Indiana
Indianapolis, INDiploma -
Roncalli High School, Ivy Tech Community College
2005
Skills
- Team building
- Dependable and Responsible
- Interpersonal Communication
- Problem-Solving
- Flexible and Adaptable
- Training and Development
- Data Entry
- Teamwork and Collaboration
- Excellent Communication
- Multitasking Abilities
Timeline
Sales associate
Michaels Arts and Crafts
08.2014 - 04.2016
Senior On Site Manager
Ricoh USA Corp, Eli Lilly
10.2011 - Current
Senior on Site Specialist
Ricoh USA Corp, Eli Lilly
04.2008 - 10.2010
No Degree - Administration
Ivy Tech Community College of Indiana
Diploma -
Roncalli High School, Ivy Tech Community College
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