Emily Alberts
Florissant,MO
Summary
Dynamic store manager skilled in team coaching, inventory optimization, and problem-solving. Achievements include mentoring staff to elevate service standards and implementing inventory practices that reduced waste. Ready to drive sales growth and enhance customer satisfaction, while building an uplifted store culture.
Overview
7
7
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
O'Fallon, MO
06.2024 - Current
- Directed daily store activities to maintain compliance with established company standards and policies.
- Mentored and developed team members and store managers to elevate customer service standards and optimize operational efficiency.
- Implemented inventory management practices, reducing waste and optimizing product availability.
- Oversaw cash handling procedures, maintaining accuracy in financial transactions and reporting.
- Evaluated sales data to uncover trends and optimize merchandising strategies.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Collaborated with corporate teams to execute promotional campaigns, driving sales growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Archiving Assistant
Washington University
St Louis, MO
01.2023 - 06.2024
- Managed archival collections using digital asset management systems for efficient access and retrieval.
- Streamlined cataloging processes to enhance accuracy and reduce processing time for incoming materials.
- Coordinated with departments to determine archiving needs and implement best practices for preservation.
- Trained new staff on archiving procedures, ensuring adherence to institutional standards and protocols.
- Monitored environmental conditions of archival storage spaces to maintain material integrity and longevity.
- Collaborated on projects to digitize records, increasing availability of historical documents for research purposes.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Saint Charles, MO
02.2019 - 06.2024
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored new baristas on beverage preparation and store procedures.
- Managed inventory levels, ensuring availability of supplies while minimizing waste.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Monitored team performance, providing feedback to drive accountability and productivity.
- Resolved customer complaints promptly, maintaining high satisfaction rates and loyalty.
- Collaborated with management to develop staff schedules aligned with business needs.
Education
Master of Science - History
University of Missouri-St. Louis
St Louis, MO05-2024
Bachelor of Arts - History
Lindenwood University
Saint Charles, MO05-2022
High School Diploma -
Hazelwood West High School
Hazelwood, MOSkills
- Customer service
- Problem-solving
- Team leadership and coaching
- Multitasking and organization
- Training and mentoring
- Outstanding communication skills
- Inventory management
- Shift scheduling
- Recruitment and hiring
- Goals and performance
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
06.2024 - Current
Archiving Assistant
Washington University
01.2023 - 06.2024
Shift Supervisor
STARBUCKS COFFEE COMPANY
02.2019 - 06.2024
Master of Science - History
University of Missouri-St. Louis
Bachelor of Arts - History
Lindenwood University
High School Diploma -
Hazelwood West High School