Emily Alvarez
Lawrence,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Digital Federal Credit Union
Methuen
09.2023 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Verified customer identification and documentation for compliant transactions.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
Sales Specialist
Lowe's
Salem,NH
01.2022 - 09.2023
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Trained and mentored new sales representatives.
- Demonstrated product features, answered questions and persuasively overcame objections.
Cashier/stock Associate
Market Basket
Lawrence, MA
06.2018 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Diploma -
Lawrence High School
Lawrence, MASkills
- Language Fluency
- Microsoft
- Retail store support
- Order and Refund Processing
- POS systems experience
- Sales strategy
- Account Updates
- Customer Support
- Order Processing
- Service Recommendations
- Banking knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Member Service Representative
Digital Federal Credit Union
09.2023 - Current
Sales Specialist
Lowe's
01.2022 - 09.2023
Cashier/stock Associate
Market Basket
06.2018 - 10.2022
Diploma -
Lawrence High School