Joselyn Moreno
Cedar Rapids,IA
Summary
Accomplished Member Service Representative with a proven track record at GreenState Credit Union, excelling in customer service and financial transactions. Demonstrated ability to maintain composure under pressure, ensuring high customer satisfaction. Skilled in office equipment proficiency and teamwork, contributing to enhanced staff productivity and morale.
Overview
7
7
years of professional experience
Work History
Member Service Representative
GreenState Credit Union
North Liberty, IA
08.2022 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
Office Clerk
North Shore Pool and Spa
Northbrook, IL
04.2018 - 07.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Issue Resolution
- Escalation Handling
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Money handling abilities
- Computer Skills
- Language Fluency
- Office equipment proficiency
- Translation and Interpretation Services
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative
GreenState Credit Union
08.2022 - Current
Office Clerk
North Shore Pool and Spa
04.2018 - 07.2022