Emily Ambriz
Moreno Valley,CA
Summary
Dedicated shift leader with strong customer service focus, cash handling expertise, and exceptional communication skills. Committed to enhancing operational efficiency and team collaboration.
Results-driven shift leader with a proven track record in team leadership and training. Experienced in implementing process improvements and maintaining high-quality standards to enhance customer satisfaction and operational efficiency.
Skilled in supervising daily operations and ensuring adherence to quality standards. Known for strong problem-solving abilities and effective team collaboration, ready to drive improvements and support business objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
WaBa Grill
Riverside, CA
10.2021 - Current
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on food preparation techniques and customer service protocols.
- Implemented process improvements to enhance operational efficiency and reduce wait times.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Conducted regular performance evaluations, providing constructive feedback for employee development.
- Enforced health and safety regulations, conducting routine inspections to ensure compliance standards were met.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Barista
Buenos Dias Cafe
Riverside, CA
11.2025 - 03.2026
- Developed rapport with regular customers, enhancing overall customer experience and loyalty.
- Implemented efficient workflow processes to improve order delivery times during peak hours.
- Monitored equipment performance, troubleshooting issues to minimize downtime in service delivery.
- Collaborated with team members to create seasonal beverage menus that aligned with customer preferences.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Promoted additional items with beverages, increasing store sales.
Barista
Creme De La Creme Bakery
Riverside, CA
09.2025 - 11.2025
- Prepared and served high-quality espresso beverages and pastries to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new staff on coffee preparation techniques and customer service standards.
- Managed inventory levels, ensuring availability of ingredients and supplies for daily operations.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Cashier
Wingstop
Moreno Valley, CA
03.2025 - 08.2025
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operation during peak hours.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Katella High School
Anaheim, CA05.2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Team supervision
- Team collaboration and leadership
- POS system operation
- Inventory counts
Accomplishments
I graduated school with a 3.8 GPA and have been promoted in multiple jobs up to shift lead. I also did take dance all 4 years of high school and my first year of college.
Certification
Food Handlers
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Buenos Dias Cafe
11.2025 - 03.2026
Barista
Creme De La Creme Bakery
09.2025 - 11.2025
Cashier
Wingstop
03.2025 - 08.2025
Shift Leader
WaBa Grill
10.2021 - Current
High School Diploma -
Katella High School