Emily Anderson
Lake Stevens
Summary
Dynamic and customer-focused professional with proven expertise in efficient service and team collaboration, honed at Starbucks. Excelled in handling customer complaints, ensuring satisfaction, and fostering loyalty. Adept at using POS systems and cash handling, with a flair for creating a welcoming atmosphere. Skilled in time management and exceptional customer service, contributing to elevated customer loyalty and team success.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks
Lake Stevens, WA
04.2024 - Current
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Used POS system to accurately enter orders and process payments.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Crew Member
Wendy's
Lake Stevens, WA
09.2023 - 04.2024
- Accurately operated cash register to process customer payments.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Lake Stevens High School
Lake Stevens, WA06.2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Cleanliness
- Excellent memory
- POS systems
Timeline
Barista
Starbucks
04.2024 - Current
Crew Member
Wendy's
09.2023 - 04.2024
High School Diploma -
Lake Stevens High School