Emily Aragon
Pacoima,CA
Summary
To secure a position within a professional team oriented organization that will welcome the opportunity for growth and allow me to utilize my experience and qualifications in a productive environment.
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Lead Server
The Variel of Woodland Hills Senior Living
06.2022 - Current
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Processed guest checks using POS system accurately.
- Resolved conflicts between employees quickly and fairly.
- Verified accuracy of bills before presenting them to customers.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Set up banquet functions according to instructions provided by banquet captain or manager.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Medical Assistant/ Receptionist
Holmes Chiropractic Clinic
06.2019 - 06.2022
- Billing statement
- Assist with PI cases
- QME’S / Depositions
- MLS LASER THERAPY
- Developing X-RAYS
- Following up with claim examiners and lawyers
- RFA’s
- Pay Roll
- Managed inventory of medical supplies and placed orders for replenishment when necessary.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Assisted with scheduling follow-up appointments and referrals as requested by providers.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Completed various clerical tasks such as typing letters, completing forms.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Interviewed patients to complete case histories and intake forms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Ordered and maintained supply inventory for medical office.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Completed relevant insurance and other claim forms.
Medical Assistant
Del Carmen Medical Center
01.2020 - 05.2020
- Charting of Chief Complaints
- Assist with Back Office Procedures
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Operated electrocardiogram (EKG) to administer diagnostic tests.
Education
Medical Assistant -
UEI College
Encino, CAMagnolia Science Academy 2
Van Nuys, CASkills
- Bilingual English/Spanish
- Data Entry
- CPR/First Aid Certifie
- Ability to complete tasks efficiently
- Workers Compensation
- Personal Injury
- Inventory management
- Patient scheduling
- Medical billing
- Employee training
- POS systems
- Table management
- ServSafe certification
- Willingness to learn
- Teamwork and collaboration
- Task delegation
- Daily specials memorization
- POS system operations
- Order taking and processing
- Table setting arrangements
- Tabs and food running
- Server support
- Buffet setup and takedown
- Room service
- Positive and friendly attitude
- Dining area maintenance
- Staff training
- Cleaning and sanitizing
- Organization and efficiency
- HIPAA compliance
- Electronic health records
- Vital sign assessment
- Appointment scheduling
- Laboratory specimen collection
- Insurance verification
- Intake control
- Payment collection
- Stocking supplies
- Vital signs and examinations
- EKG set up and monitoring
- Certified in basic life support (BLS)
Certification
- ServSafe California Food Handler
- CPR Certified
- First Aid Training Certified
- Medical Assistant
References
Available Upon Request
Personal Information
Work Permit: Authorized to work in the U.S
Timeline
Lead Server
The Variel of Woodland Hills Senior Living
06.2022 - Current
Medical Assistant
Del Carmen Medical Center
01.2020 - 05.2020
Medical Assistant/ Receptionist
Holmes Chiropractic Clinic
06.2019 - 06.2022
Medical Assistant -
UEI College
Magnolia Science Academy 2