Emily Arellano
Fort Worth,TX
Overview
7
7
years of professional experience
Work History
Child Caregiver and Front Desk Check
The PlaySpace
Willow Park
09.2019 - 06.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Introduced children to educational games and activities to boost learning.
Server and Counter Services
Hysen’s Nizza Pizza Restaurant
Fort Worth, TX
10.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Men’s Clothing Sales Associate
Dillards Department Store
Fort Worth, TX
01.2019 - 04.2019
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
Host
Pappadeaux Seafood Restaurant
Fort Worth, TX
09.2016 - 10.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Guest Services
TopGolf
Fort Worth, TX
04.2017 - 07.2017
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Ensured seamless communication between pit staff and other departments, facilitating a coordinated approach to guest services throughout the property.
- Continually monitored industry trends and competitor offerings to maintain a competitive edge in guest services.
Education
Arlington Heights High School
Fort Worth, TXPediatric Nurse - Nursing
Tarrant County College
Fort Worth, TXSkills
- CPR training
- Cleaning and sanitizing
- Hygiene and cleanliness
- Early childhood education
- Household chores assistance
- Age-appropriate activities
- Positive reinforcement
- Schedule management
- Meal preparation
- Motor skills development
- Social development
- Potty training assistance
- Activities leadership
- Patience and tact
- Group management
- Time management
- Friendly and respectful
- Punctual and reliable
- Coordination and teamwork
- Caring and responsible
- Food preparation and service
- Social integration
Timeline
Child Caregiver and Front Desk Check
The PlaySpace
09.2019 - 06.2023
Men’s Clothing Sales Associate
Dillards Department Store
01.2019 - 04.2019
Server and Counter Services
Hysen’s Nizza Pizza Restaurant
10.2018 - 03.2020
Guest Services
TopGolf
04.2017 - 07.2017
Host
Pappadeaux Seafood Restaurant
09.2016 - 10.2018
Arlington Heights High School
Pediatric Nurse - Nursing
Tarrant County College