Emily Arnold
Indianapolis,IN
Summary
Accomplished HR leader with a proven ability to enhance workplace culture and drive strategic workforce planning. Successfully implemented global HR initiatives, resulting in a 30% increase in employee engagement. Demonstrates expertise in project management and leadership development, alongside effective relationship management. Focused on transforming HR practices into strategic business outcomes that align with organizational goals.
Overview
11
11
years of professional experience
Work History
Director, Human Resources
Legends Global Merchandise
09.2023 - Current
- Responsible for the development and implementation of all human resources policies, processes and programs for the Legends Global Merchandise, North America
- Directed all human resources functions including recruitment, hiring, on-boarding, training and employee retention
- Ensured compliance of human resource policies, employee benefits and employment law at both local and federal level
- Created and implemented an HR binder that supports global synchronization
- Communicated clear employee expectations by transforming outdated employee policy manual into an updated electronic handbook, compliant in all states
- Rewrote content and liaised with outside counsel on legal implications
- Enhanced overall employee morale and engagement by generating global HR initiatives, internal communication channels, an employee suggestion program, and an opinion survey
- Revised and enhanced new hire orientation program
- Provided confidential issue resolution while working with various levels of management
- Managed all aspects of HR office including Leaning & Development Team and prepared all associate communication
- Trained management on trend awareness and performance improvement through targeted consultations
- Coached Leaders on encouraging, training, and monitoring employee development, performance, and retention
Senior Human Resources Manager
GXO
03.2023 - 09.2024
- Develop and implement HR strategies that align to the company's business goals, including but not limited to HR target Goals and Achievements
- Promote a high-performance culture, guiding the team in setting and achieving ambitious goals
- Partner with GXO Senior Leadership to implement strategies focused on increasing employee engagement, retention, and employee development
- Partner with GXO Senior Leadership to create and implement meaningful succession strategies and development plans that continue to feed and grow the talent pipeline
- Conduct EEO investigations regarding customer complaints and provide strategic recommendations and resolution strategies to overcome conflict management issues
- Assesses HR operations to identify opportunities for cost reduction by regularly monitoring the accuracy, completeness, and timeliness of work and related HR processes
- Recommends improvement strategies as needed
- Drives accurate and timely completion of Affirmative Action Plans
- Create training curriculum and conduct appropriate training for managers and employees in overall manager best practices and performance improvement concepts in alignment with our company's core values
Senior Human Resources Business Partner
DHL Express
04.2022 - 03.2023
- Acted as an internal consultant, by providing professional guidance to the Operations, Sales, Marketing, and CSR departments, consisting of 750 employees, in the areas of recruitment, disciplinary and coaching needs, employee relations, training, policy development/interpretation, and culture change initiatives
- Worked with management to set team objectives and provide support in the achievement of objectives
- Helped guide managers in providing feedback on performance and act as coaches to facilitate conversations
- Provided management employee information analytics as required to support management and HR decision making
- Partnered with leaders to forecast for appropriate headcount levels
- Identified leadership gaps and partnered with Site Managers on developmental opportunities and action items
- Partnered with managers to identify the impact business changes within the organization have on employees and work closely on change initiatives
- Facilitated actions to resolve employee issues and partnered extensively with in-house and external legal counsel
- Used well-developed team building and influencing skills to help leaders manage in a culture of ambiguity
Human Resources Business Partner
IGT/Hoosier Lottery
07.2021 - 04.2022
- Instill strong relationships with assigned business leaders, understanding client’s business needs and providing strategic HR guidance that will help accelerate business results
- Collaborate with key stakeholders to identify, develop, and implement programs that address the transformational needs of the organization
- Responsible for driving human capital initiatives and strategies for assigned lines of business that span the globe, including workforce planning, organizational design, talent/succession management, change management, employee engagement and retention
- Accomplishments: Facilitated and lead 2020 annual performance management process for 1300 employees under the following client groups: Sales, CSR, Field Service, and Brand Marketing
- Created and implemented talent acquisition pipeline dashboard
- Created and implemented HR Business Partner playbook for onboarding new leaders
Human Resources Business Partner
Chewy.com LLC
07.2016 - 07.2021
- Established solid working relationships with senior leaders and provided guidance related to workforce planning, performance assessment, improvement and management, employee relations issues, and operational and personnel changes supporting organizational initiatives and activities.
- Create and facilitate training for leadership and support teams.
- Identify gaps in policies: drafting, reviewing and revising policies, procedures and related documentation
- Partner with leaders to understand and anticipate hiring and development needs against the capabilities needed to deliver business objectives, and support overall business goals.
- Prepare reports by collecting, analyzing, and summarizing data and trends.
- Accomplishments: Successfully launched building’s night shift
- Created and implemented a sustainable documentation process for corrective action.
- Promoted from HR Administrator to HR Business Partner.
- Effectively lead multiple change initiatives
- Employee shift structure
- Wage alignment
- COVID19 safety strategies
- Launch of the Freezer Team.
- Rebuilt HR reporting processes
- Redesign of leadership structure.
- Created an HR reporting packet for high visibility on attrition and attendance.
- Implemented the company’s team lead development program, employee lead engagement committee, and leadership soft skills workshops, all of which extended network-wide.
- Facilitated the annual performance management process for 2016, 2017, 2018, and 2019.
- POC for onboarding network HR leaders
Human Resources Administrator
Driving Ambition LLC
07.2014 - 07.2016
- First point of contact for all driver-related issues, including, but not limited to: harassment, wage and hour concerns, leaves of absence, injuries, onboarding, terminations, attendance, investigations, and disciplinary actions.
- Conduct employee investigations.
- Ensure compliance with state and federal wage/hour laws, signage, postings, etc.
- Manage the company-wide performance management process, including Performance Improvement Plans, and corrective actions.
- Work with facility leaders to strategically manage headcount and staffing needs.
- Assist with the creation and implementation of HR-focused and company-based policies and procedures.
Education
Bachelor of Science - Business Management
CLAFLIN UNIVERSITY
ORANGEBURG, SC01.2012
Skills
- Enhancing Workplace Culture
- Strategic Workforce Planning
- Project Management
- Leadership Development
- Effective Relationship Management
- Organizational Effectiveness
Accomplishments
- Received the Rookie of the Year award at Legends Global Merchandise
Timeline
Director, Human Resources
Legends Global Merchandise
09.2023 - Current
Senior Human Resources Manager
GXO
03.2023 - 09.2024
Senior Human Resources Business Partner
DHL Express
04.2022 - 03.2023
Human Resources Business Partner
IGT/Hoosier Lottery
07.2021 - 04.2022
Human Resources Business Partner
Chewy.com LLC
07.2016 - 07.2021
Human Resources Administrator
Driving Ambition LLC
07.2014 - 07.2016
Bachelor of Science - Business Management
CLAFLIN UNIVERSITY
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