Emily A Romo
EL PASO,TX
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
1
1
year of professional experience
Work History
Spanish Customer Experience Agent
Alorica
09.2021 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
Education
High School Diploma -
Sunset High School
El Paso, TXSkills
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Interpretation and Translation Services
- Issue and Complaint Resolution
- Understanding Customer Needs
- Inbound and Outbound Calling
- Customer Service and Assistance
- Call Transfers
- Document Conversion
Languages
Spanish
Timeline
Spanish Customer Experience Agent
Alorica
09.2021 - Current
High School Diploma -
Sunset High School
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