Summary
Overview
Work History
Education
Skills
Timeline
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Rachelle Martin

St Louis,MO

Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Experience Representative

Enterprise Holdings
St Louis, MO
08.2021 - Current
  • Focused on outpacing performance goals
  • Maintained the front desk while performing day to day duties
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Executed quality customer service which as a result came a high new customer enrollment percentage
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.

RETAIL ASSOCIATE

CBD Kratom
St Louis, MO
10.2020 - 07.2021
  • Managed and upheld the front desk
  • Stocked inventory, monitored and recorded customer sales
  • Finding non traditional ways in order to continuously improve our metrics
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Sales Associate Team Leader

LOFT
Chicago, IL
08.2019 - 03.2020
  • Excelled at customer service, was at top of credit card applications
  • Provided customers with at home experiences, by styling them and providing advice
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

Associate of Arts -

Columbia College Chicago
Chicago, IL
2019

Bachelor of Arts -

Roosevelt University
08.2016

Skills

  • Microsoft Office
  • Customer relations
  • Sales
  • Team Oriented
  • Time Management
  • Organizing
  • Strong Work Ethic
  • Inventory auditing
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented

Timeline

Customer Experience Representative

Enterprise Holdings
08.2021 - Current

RETAIL ASSOCIATE

CBD Kratom
10.2020 - 07.2021

Sales Associate Team Leader

LOFT
08.2019 - 03.2020

Associate of Arts -

Columbia College Chicago

Bachelor of Arts -

Roosevelt University

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Rachelle Martin