Emily Ayala
Westchester,IL
Summary
Detail-oriented and loyal professional with a strong background in both retail and Human Resources. Over 10 years of experience providing exceptional customer service, fostering positive customer relationships, and supporting business operations. Dedicated to ensuring an outstanding customer experience while maintaining operational efficiency. Recognized for strong communication skills, problem-solving abilities, and a commitment to team success. Skilled in multitasking and organizational support, ensuring compliance and efficient personnel management. Committed to pursuing best practices related to employee development for company standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Expert
Target
Niles, IL
06.2022 - Current
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted in benefits open enrollment process, ensuring accurate records were maintained for all eligible employees while educating staff members about their options.
- Ensured compliance with labor laws and regulations through regular policy updates and timely response to employee inquiries.
- Coordinated employment offers with management and extended offers to selected candidates.
- Maintained accurate personnel records through diligent documentation of employment actions such as hires, promotions, transfers, terminations, or leaves of absence.
- Coordinated employee recognition programs to boost morale, acknowledge accomplishments, and increase overall job satisfaction.
Electronics Team Member
Target
Niles, IL
09.2017 - 09.2020
- Facilitated efficient customer transactions at registers while prioritizing accuracy in handling cash payments and processing returns.
- Enhanced sales performance by effectively demonstrating key features of electronic devices to customers.
- Improved customer satisfaction by providing efficient and knowledgeable assistance with electronics products.
- Developed strong relationships with customers, leading to repeat business and personal referrals.
- Resolved customer issues promptly and professionally, ensuring continued loyalty to the brand.
- Stayed up-to-date on industry trends through continuous learning opportunities such as workshops or online resources.
- Supported loss prevention efforts by closely monitoring high-value items and reporting suspicious activity when necessary.
- Maintained a clean and organized work environment, ensuring optimal functionality of all electronic displays.
- Trained new employees, instructing each in standard procedures, daily routines and company policies.
Education
High School Diploma -
Von Steuben Metropolitan Science Center
Chicago, IL06.2013
Skills
- Guest Service Oriented
- Multitasking
- Time Management
- Excellent Communication
- Attention to Detail
- Problem-solving
- Organizational Skills
- Human Resources Support
Certification
Human Resources Essentials Certificate
Cornell University- June 2024
Timeline
Human Resources Expert
Target
06.2022 - Current
Electronics Team Member
Target
09.2017 - 09.2020
High School Diploma -
Von Steuben Metropolitan Science Center