Emily Bagley
Twin Falls,ID
Summary
With a proven track record at Cactus Grill, I excel in delivering exceptional customer service and maintaining high cleanliness standards. Expertise in cash handling and guest engagement, coupled with a strong work ethic, has significantly enhanced dining experiences. Known for the ability to increase sales through effective upselling and meticulous attention to order accuracy.
Overview
21
21
years of professional experience
Work History
Server
Cactus Grill
01.2024 - 08.2024
- Managed time efficiently while completing multiple tasks simultaneously such as cleaning grills and assisting with basic kitchen duties when necessary.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Demonstrated exceptional problem-solving skills, addressing complex guest concerns or operational issues with diplomacy and poise.
- Collaborated with executive chefs to design seasonal menus, incorporating locally sourced ingredients for a unique culinary experience.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Identified team weak points and implemented corrective actions to resolve concerns.
Server
Guppies Hot Rod Grill
11.2023 - 08.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Beertender
Iron Mule
03.2016 - 09.2018
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Maintained a clean and organized bar environment for improved customer experience.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Increased bar revenue with upselling techniques and promotion of special events.
- Upheld a high standard of cleanliness by consistently sanitizing work areas and glassware.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
- Ensured timely completion of opening or closing tasks based on assigned shifts.
- Promoted responsible alcohol consumption, adhering to local laws and regulations.
- Operated cash register accurately, managing transactions for seamless checkout process.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Elephant Bar Restaurant
02.2004 - 08.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Education
No Degree - Medical Assistant Course
Southcoast College
Orange, CA06.2017
High School Diploma -
West Torrance High School
Torrance, CA2000
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Service prioritization
- Food safety understanding
- Order Accuracy
- Quality Control
- Allergy awareness
- Daily specials memorization
Timeline
Server
Cactus Grill
01.2024 - 08.2024
Server
Guppies Hot Rod Grill
11.2023 - 08.2024
Beertender
Iron Mule
03.2016 - 09.2018
Server
Elephant Bar Restaurant
02.2004 - 08.2012
No Degree - Medical Assistant Course
Southcoast College
High School Diploma -
West Torrance High School
Similar Profiles
Samandar JakbarovSamandar Jakbarov
Cashier at Cactus GrillCashier at Cactus Grill
Avery HoisingtonAvery Hoisington
Server at Cactus GrillServer at Cactus Grill
Allison ManningAllison Manning
Waitress at Cactus Grill Mexican RestaurantWaitress at Cactus Grill Mexican Restaurant