Emily Ball
Meriden,CT
Summary
Motivated IT Field Technician with 6+ years of experience problem solving, coordinating with operations members, continuous process improvement, and maintaining IT equipment. Displays excellent interpersonal skills with a strong emphasis on teamwork and culture. Looking for an opportunity to use my current technical knowledge and expand my professional skillset.
Overview
7
7
years of professional experience
Work History
IT Field Technician
Pratt and Whitney
09.2023 - Current
- Boosts user satisfaction by providing timely local and remote support for software installation, configuration, and troubleshooting, closing 10-15 tickets per day.
- Provides workstation software and break fix support as part of a team servicing a population of 11,000 users.
- Rebuilds PCs and reconfigures user specific settings.
- Applies images to new devices.
- Assists with the diagnoses and resolution of simple network problems and configuration of network components.
- Involved in requirement gathering and SME for data migration activities, assuring quality deliverables to the end users.
- Responsible for the scheduling of hardware delivery.
Learning Trainer
Amazon
04.2022 - 09.2023
- Coordinated administrative functions necessary to deliver and document training programs.
- Mentored classes of 60+ new hires, resulting in stronger staff development.
- Developed training aids, including multimedia visual aids, computer tutorials, and reference materials.
- Monitored participant workflow and behaviors throughout the training process.
- Implemented ongoing feedback mechanisms for continuous improvement of training programs.
Seasonal IT Equipment Coordinator
Amazon
10.2021 - 04.2022
- Enhanced equipment coordination by implementing efficient inventory management systems.
- Maintained IT equipment throughout the 184,000 square-foot Fulfillment Center.
- Provided technical support to the operations team and Amazon Associates.
- Troubleshot moderate to complex software and hardware issues.
- Conducted regular audits of equipment inventory to maintain accurate records and identify areas for improvement.
Problem Solve
Amazon
10.2016 - 10.2021
- Leveraged industry best practices to develop and implement process improvements that enhanced overall efficiency levels.
- Responsible for customer satisfaction surrounding customer packages.
- Used logic and imagination to analyze situations and develop intelligent solutions.
- Managed and adhered to safety procedures regarding product spills.
- Trained associates in Problem Solving software.
Education
Associate of Applied Science: Digital Media Production -
Middlesex Community College
Middletown, CT05.2020
Skills
- Microsoft Office
- Active Directory
- Time management
- Diagnostic Tools
- Computer Building
- Windows OS Troubleshooting
- Patch Management
- Remote Desktop Support
- End-User Training
- Communication Skills
- IMAC – PC installs, moves, adds, and changes
- Premiere Pro, Animate, Photoshop, Lightroom
Timeline
IT Field Technician
Pratt and Whitney
09.2023 - Current
Learning Trainer
Amazon
04.2022 - 09.2023
Seasonal IT Equipment Coordinator
Amazon
10.2021 - 04.2022
Problem Solve
Amazon
10.2016 - 10.2021
Associate of Applied Science: Digital Media Production -
Middlesex Community College