Xavier Backus
Information Technology
Chaparral,NM
Summary
An Information Technology professional, recently graduated with a focus on Information Systems and Security, blends a solid foundation of customer service with technical expertise. Showcases exceptional problem-solving, adaptability, and critical thinking abilities, honed through diverse roles, including a Customer Service Representative and an IT Field Technician. Armed with a robust understanding of cybersecurity principles and a readiness to apply these skills in a dynamic cybersecurity environment, this professional is positioned for success in the rapidly evolving IT landscape.
Overview
1
1
year of professional experience
1
1
Certificate
2
2
years of post-secondary education
Education
Associate of Applied Science - Information System Security
Western Technical College
El Paso, TX 08.2021 - 10.2023
Work History
IT Field Technician
EPISD
08.2023 - 09.2023
- Installed and networked printers across various schools in district, showcasing technical skills and attention to detail.
- Ran cabling for door keycard lock systems, ensuring secure and efficient configuration to network infrastructure.
- Managed student accounts and hardware, including Macs and iPads, demonstrating proficiency in device management.
Customer Service Representative
Alorica
El Paso, TX
04.2022 - 01.2023
- Analyze customer feedback and suggest process improvements to streamline customer service operations and enhance overall customer experience.
- Utilize advanced customer service skills to provide personalized solutions and exceed customer expectations in order to drive customer satisfaction and loyalty.
- Demonstrate adaptability by effectively handling variety of customer inquiries and providing tailored solutions to meet their needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Skills
Microsoft Office
Certification
CompTIA PenTest+
Timeline
IT Field Technician
EPISD
08.2023 - 09.2023
Customer Service Representative
Alorica
04.2022 - 01.2023
Associate of Applied Science - Information System Security
Western Technical College
08.2021 - 10.2023
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