Emily Banks
Oregon City,OR
Summary
Proven leader at JOANN Fabrics and Crafts, adept in customer relations and problem-solving, enhanced store operations and customer satisfaction through effective team management and training. Skilled in AutoCAD, contributing to project efficiency at Point Architects. Demonstrates a strong ability to multitask and organize, ensuring high standards in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
06.2006 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
AutoCAD Drafter
Point Architects
08.2008 - 10.2010
- Created, printed, and modified drawings in AutoCAD and Revit.
- Worked with architects, engineers and customers to efficiently resolve planning and construction issues.
- Demonstrated commitment to continuous learning by staying updated on latest industry trends, technologies, and software updates related to AutoCAD drafting.
- Enhanced project efficiency by creating detailed AutoCAD drawings for various engineering projects.
Education
Bachelor Of Science - Housing Studies
Oregon State University
Corvallis, OR06.2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
AutoCAD Drafter
Point Architects
08.2008 - 10.2010
Store Manager
JOANN Fabrics and Crafts
06.2006 - Current
Bachelor Of Science - Housing Studies
Oregon State University
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