Microsoft: Word, Excel, OneNote, PowerPoint
Emily Barnes
Danvers,MA
Summary
Experienced professional with a proven track record of effective communication and exceptional organizational skills. Recognized for reliability and the ability to cultivate strong relationships. Adept at prioritizing tasks and consistently meeting deadlines. Possesses extensive experience in training and delivering impactful presentations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Site Acquisition Agent - Contractor
SAI Group, AT&T
05.2024 - Current
- Managed hundreds of projects from start to finish through Site Acquisition Leasing process
- Utilize Leasing Management Systems to effectively process documents
- De-escalate and resolve project roadblocks
- Establish solid relationships with Client and Tower Company contacts
- Forecast dozens of active projects and anticipate obstacles or delays
- Collaborate with internal and external teams to ensure project deadlines are met
Student
North Shore Community College
09.2023 - 05.2024
- Student of Physical Therapy Assistant Program
- Deans List Fall '23 and Spring '24 Semester
- Participated in Clinical Observations
- Volunteered in Community Based Extra Credit program at Supportive Living, Inc.
Site Acquisition Agent
SAI Group, AT&T
06.2018 - 05.2023
- Managed hundreds of projects from start to finish through Site Acquisition Leasing process
- Utilize Leasing Management Systems to effectively process documents
- De-escalate and resolve project roadblocks
- Establish solid relationships with Client and Tower Company contacts
- Collaborate with internal and external teams to ensure project deadlines are met
- Analyze contract pricing and negotiate with Landlords to reduce recurring costs
- Obtain building permits for dozens of Telecommunications projects
Leasing Operations Analyst
American Tower
04.2015 - 06.2018
- Negotiated and completed of Lease renewals for managed assets approaching Lease termination
- Built, managed and analyzed reports to support Leasing Operations project management team
- Analyzed and implemented solutions to track aging projects
- Used Siterra to model data and forecast trends
- Met time standards as well as internal and external regulatory standards by conducting scheduled audits
Manager, Leasing Operations
American Tower
07.2012 - 04.2015
- Managed team of nine Account Project Managers
- Oversaw annual and quarterly budgets and forecasting for amendment revenue in two US Regions
- Successfully managed team to achieve over $1.4 million of amendment revenue over four quarters
- Monitored cycle times, productivity, staffing & customer experience
- Fostered and developed customer relationships with key clients such as AT&T, Verizon, Sprint and T‐Mobile
- Communicated and collaborated with cross functional teams including Contracts, Engineering & Development to implement process improvements
Account Project Manager
American Tower
08.2010 - 07.2012
- Successfully project managed collocation process for over 850 customer applications
- Worked directly with customers to ensure exceptional customer service throughout project lifecycle
- Worked closely with cross functional groups identifying project risk and creating solutions
- Oversaw administration of more than $273,000 of recurring monthly revenue
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors
Assistant Property Manager
The Beal Companies
01.2008 - 08.2010
- Assisted in managing 36-acre office park comprised of 400,000 square feet of Office and Laboratory space
- Supervised on‐site staff members
- Created and monitored monthly budget and capital tracking reports
- Resolved Tenant issues and developed relationships with existing Tenants and future prospects
Assistant Property Manager
The Wilder Companies
05.2007 - 01.2008
- Managed shopping center in Connecticut and retail / restaurant space in downtown Boston
- Prepared annual CAM (Common Area Maintenance) and RET (Real Estate Tax) reconciliations for dozens of Leases
- Scheduled and managed routine maintenance and capital improvement projects
Property Administrator
The Wilder Companies
01.2007 - 05.2007
- Coded invoices while tracking and reporting budgets, variances and arrears
- Promoted from Property Administrator to Assistant Property Manager within 6 months of employment
Hotline Coordinator
KB Home
08.2005 - 05.2006
- Received and directed customer service issues to appropriate management groups
- Conducted internal customer satisfaction surveys and tracked results
- Planned large corporate and community events and meetings
- Developed database for tracking survey results
- Organized and ran workshops for new homebuyers
Education
Bachelor of Science - Regional Development
University of Arizona
Tucson, AZSkills
- Management Experience
- Presentation Skills
- Relationship Building
- Organization and Prioritization
- Dependable and Punctual
- Performance Evaluations
- Critical thinking
Certification
Lean Six Sigma Yellow Belt
Affiliations
- Syngap Research Foundation - Board of Trustee
Additional Information
- Strategies for Success - leadership development program
- FasterCures Seminar - Milken Institute
Software
Siterra
Salesforce
ArcGIS
Adobe Illustrator, Auto CAD LT, Adobe Photoshop and Adobe InDesign
QuickBase
Interests
I love do-it-yourself projects and can always be found building, creating and renovating things around my house
Timeline
Site Acquisition Agent - Contractor
SAI Group, AT&T
05.2024 - Current
Student
North Shore Community College
09.2023 - 05.2024
Site Acquisition Agent
SAI Group, AT&T
06.2018 - 05.2023
Leasing Operations Analyst
American Tower
04.2015 - 06.2018
Manager, Leasing Operations
American Tower
07.2012 - 04.2015
Account Project Manager
American Tower
08.2010 - 07.2012
Assistant Property Manager
The Beal Companies
01.2008 - 08.2010
Assistant Property Manager
The Wilder Companies
05.2007 - 01.2008
Property Administrator
The Wilder Companies
01.2007 - 05.2007
Hotline Coordinator
KB Home
08.2005 - 05.2006
Lean Six Sigma Yellow Belt
Bachelor of Science - Regional Development
University of Arizona
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