Emily Barrera
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and compliance with all regulations.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Compliance Administrator
Darden Restaurant Group
Orlando
01.2024 - Current
- Conducted internal and external compliance audits, identified potential risks, and recommended corrective actions to mitigate issues.
- Created, reviewed, and implemented compliance policies and procedures aligned with federal regulations to enhance organizational adherence.
- Stayed updated on changes in laws and regulations, and communicated updates to relevant teams.
- Worked with HR, legal, operations, and other departments to integrate compliance into business processes.
- Reviewed and updated compliance documentation to ensure readiness for internal and external inspections.
- Responded promptly to inquiries from government agencies regarding regulatory compliance matters.
- Developed and implemented internal policies and procedures to ensure compliance with applicable laws and regulations.
Attraction Attendant
Universal Studios Orlando
Orlando
07.2021 - 01.2024
- Checked ride restraints, provided safety instructions, operated control consoles, and dispatched vehicles to ensure guest safety and enjoyment.
- Monitored guest movement, ensuring compliance with safety protocols to maintain a secure environment.
- Greeted visitors and provided information about the attraction, enhancing their experience and knowledge.
Sales Operational Manager
Victoria's Secret Premium Outlet
10.2018 - 08.2020
- Personally demonstrate and provide coaching to total store through selling behaviors and observations in all zones (selling floor, cash wrap, fitting room, and non-sales area) and building customer loyalty.
- Reviewed processing schedules and production orders to determine inventory and staffing needs, ensuring alignment with budgetary limitations and time constraints.
- Delegated tasks to employees to ensure efficient workflow.
- Observed staff performance consistently to maintain quality and efficiency.
Lead Counter/Person in Charge (PIC)
Panda Express
09.2014 - 10.2018
- Ensured guest and associate safety by training staff and executing food and restaurant safety standards.
- Handled daily currency and credit card transactions to ensure accurate sales.
- Managed inventory and stock ordering processes to ensure product availability.
- Maintained exceptional customer service standards in high-volume, fast-paced operations, enhancing guest satisfaction.
- Applied thorough knowledge of all policies, procedures and practices utilized within store.
- Assisted in maintaining cleanliness and organization of restaurant facilities.
- Mastered point-of-service (POS) computer system for automated order taking.
- Engaged in daily interactions with peers, supervisors, and guests to foster communication.
- Exhibited a customer-focused attitude by actively listening and addressing guest needs.
Customer Service Executive
Booking.com
06.2017 - 09.2018
- Responded to e-mails and messages from global customers in English and Spanish, providing timely support and enhancing customer experience.
- Mediated between international guests and partners, resolving issues ranging from cancellations to travel advice via phone, ensuring customer satisfaction and efficient communication.
- Escalated unresolved issues to the appropriate internal teams according to established protocols.
Education
BS - Human Communications, Business and Professional
University of Central Florida
Orlando, FL 05.2023 - 05.2026
Associates Degree (A.A.) -
Valencia College
Skills
- Regulatory Compliance
- Risk Management
- Payment Processing
- Complaint Resolution
- Customer Relationship Management
- Document Management
- Report Preparation
- Data privacy
- MS Office and Outlook
- Decision-Making
- Problem-Solving Skills
- Verbal and Written Communication
- Fluent in Spanish and English
- Invoice Processing
Websites
References
- Tiara Bradley, Manager- Work Authorization & Investigations at Darden Restaurants, 407-245-4248
- Nicole Schulze, Compliance Administrator at Darden Restaurants, 407-458-8350
- Rebecca Trumbach, Sales Manager at Victoria's Secret Premium Outlet, Orlando, FL, 407-489-6159
Activities
- Bilingual: Spanish and English
- ServSafe: Food and Beverage Safety Training and Certificate Program. Score: 98%
- Benedict School of Languages - English Studies (ESL) (Guayaquil, Ecuador)
Timeline
Compliance Administrator
Darden Restaurant Group
01.2024 - Current
BS - Human Communications, Business and Professional
University of Central Florida
05.2023 - 05.2026
Attraction Attendant
Universal Studios Orlando
07.2021 - 01.2024
Sales Operational Manager
Victoria's Secret Premium Outlet
10.2018 - 08.2020
Customer Service Executive
Booking.com
06.2017 - 09.2018
Lead Counter/Person in Charge (PIC)
Panda Express
09.2014 - 10.2018
Associates Degree (A.A.) -
Valencia College