Emily Barsoumian
Cleveland,TN
Overview
6
6
years of professional experience
Work History
Drayage Operations Specialist
Steam Logistics
10.2023 - Current
- Monitor and update the status of shipments to ensure timely delivery.
- Address and resolve any problems that arise during the transportation process.
- Keep accurate records of shipment activities for reporting and analysis.
Drayage Sales Coordinator
Steam Logistics
03.2022 - 10.2023
- Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
- Maintain accurate records of sales activities, client interactions, and pricing.
- Excellent communication, negotiation, and interpersonal skills.
Customer Service Representative
Bluecross Blueshield of Tennessee
02.2020 - 10.2021
- Explain how menu items are prepared, describing ingredients and cooking methods.
- Suggest additional menu items or upgrades to enhance the dining experience and increase sales.
- Respond to guest inquiries and resolve any issues or complaints professionally and promptly.
Waitress
Terminal Brewhouse
05.2018 - 01.2020
- Answer patient and provider questions regarding healthcare services, insurance coverage, and billing issues.
- Assist patients in scheduling, rescheduling, or canceling appointments with healthcare providers.
- Address and resolve patient complaints or concerns in a professional and empathetic manner.
Education
No Degree - Paralegal Studies
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Ooltewah High School
05.2015
Skills
- Adaptive
- Inquisitive
- Empathetic
- Accountable
- Detail Oriented
- Organized
Timeline
Drayage Operations Specialist
Steam Logistics
10.2023 - Current
Drayage Sales Coordinator
Steam Logistics
03.2022 - 10.2023
Customer Service Representative
Bluecross Blueshield of Tennessee
02.2020 - 10.2021
Waitress
Terminal Brewhouse
05.2018 - 01.2020
No Degree - Paralegal Studies
Chattanooga State Community College
High School Diploma -
Ooltewah High School
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