Emily Batchelor
Dublin,VA
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Foot and Ankle Specialists
Remote
09.2023 - 09.2025
- Managed patient scheduling, ensuring efficient and organized flow of appointments
- Greeted patients with a warm and friendly demeanor, creating a positive first impression
- Verified insurance information for new patients and updated existing patient records as needed
- Maintained accurate electronic health records (EHR) for all patients in compliance with HIPAA regulations
- Processed payments from patients using various payment methods and accurately recorded transactions
Grader/Maintenence
Red Sun Farms
Dublin, VA
01.2023 - 09.2023
- Conducted regular inspections of facilities to identify potential hazards or areas in need of repair or improvement
- Trained new employees on proper use of tools and equipment as well as safety procedures
- Inspected and classified produce based on quality
Motor Associate
Kollmorgen
Radford, VA
06.2021 - 01.2023
- Cleaned and prepared parts for bonding procedures.
- Bonded magnets to yoke rings using special High Temperature Glues.
- Cleaned and inspected parts before sending them to testing.
Crew Member
Wendy's
Wytheville, VA
08.2020 - 06.2021
- Provided excellent customer service by greeting and assisting patrons promptly.
- Operated kitchen equipment safely while preparing food items according to standard recipes.
- Maintained cleanliness and organization of work areas, ensuring health and safety standards were met.
- Collaborated with team members to ensure efficient workflow during peak service times.
Education
High School Diploma -
Rural Retreat High School
Rural Retreat, VA05-2021
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Inbound phone calls
- Appointment scheduling
- Document and records management
- Quality control
Timeline
Call Center Representative
Foot and Ankle Specialists
09.2023 - 09.2025
Grader/Maintenence
Red Sun Farms
01.2023 - 09.2023
Motor Associate
Kollmorgen
06.2021 - 01.2023
Crew Member
Wendy's
08.2020 - 06.2021
High School Diploma -
Rural Retreat High School