Overview
Work History
Education
Skills
Affiliations
Timeline
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Emily Bates

Bowling Green,OH

Overview

4
4
years of professional experience

Work History

Sports Cafe Attendant and Poolside Server

The New Albany Country Club
04.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
  • Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
  • Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations.
  • Produced food and drink products adhering to company quality and quantity standards.

Server

Old Horseshoe Tavern
05.2022 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Crew Member

McDonald's
03.2020 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.


Education

Bachelor of Science - Exercise Science

Bowling Green State University
Bowling Green, OH
04.2026

Skills

  • AED and CPR Certified

Affiliations

  • Alpha Chi Omega

Timeline

Sports Cafe Attendant and Poolside Server

The New Albany Country Club
04.2023 - Current

Server

Old Horseshoe Tavern
05.2022 - 12.2022

Crew Member

McDonald's
03.2020 - 04.2022

Bachelor of Science - Exercise Science

Bowling Green State University

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Emily Bates