Emily Bates
Bowling Green,OH
Overview
4
4
years of professional experience
Work History
Sports Cafe Attendant and Poolside Server
The New Albany Country Club
New Albany, OH
04.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
- Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations.
- Produced food and drink products adhering to company quality and quantity standards.
Server
Old Horseshoe Tavern
Johnstown, OH
05.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Crew Member
McDonald's
Johnstown, OH
03.2020 - 04.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Bachelor of Science - Exercise Science
Bowling Green State University
Bowling Green, OH04.2026
Skills
- AED and CPR Certified
Affiliations
- Alpha Chi Omega
Timeline
Sports Cafe Attendant and Poolside Server
The New Albany Country Club
04.2023 - Current
Server
Old Horseshoe Tavern
05.2022 - 12.2022
Crew Member
McDonald's
03.2020 - 04.2022
Bachelor of Science - Exercise Science
Bowling Green State University