Emily Baum
Henderson,NV
Summary
Hardworking and highly motivated service industry professional with experience in creating cocktails and managing all types of busy settings. Skilled at operating in fast paced environments while demanding objectives for sales, service, and quality. Possesses a thorough knowledge of spirits and beers while creating an enjoyable environment for guests. Operates well in both individual and team settings and is able to handle multiple tasks in a fastpaced environment with a commitment to professionalism and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
VIP Bartender
Sapphire
Las Vegas, Nevada
03.2022 - Current
- Provided a friendly greeting to hundreds of high-profile guests, including athletes and executives, every evening.
- Promoted and sold top-tier champagnes and wines each night.
- Ensured guest satisfaction through extensive knowledge of diverse cocktail recipes.
- Handled large crowds with professionalism, ensuring prompt attention to every guest.
- Ensured 100% accuracy in handling and processing transactions during shifts.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Director of Customer Service
NextFit Clubs
Hillsborough, NJ
09.2024 - 12.2024
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed termination procedures when necessary.
- Handled daily administrative tasks, including responding to emails, placing inventory orders, and contacting companies to schedule equipment repairs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formulated and executed plans to enhance customer service experience.
- Ensured effective functioning of customer service operations by working closely with various departments like marketing, sales, and IT.
Lead Bartender
Tilted Kilt
Las Vegas/Temecula, Nevada/California
07.2017 - 06.2024
- Learned 50+ local beers on tap, and helped provide and prepare special weekly cocktails.
- Adapted work style to high volume requirements or team environments.
- Demonstrated exceptional written and verbal communication skills with guests, colleagues, and vendors.
- Skilled at expediently preparing waitresses' drink orders while ensuring exceptional customer service at the bar.
- Monitored bar inventory and promptly restocked low items before depletion.
- Advertised, marketed and recommended drink options to guests.
Bartender/Bottle Service
Spearmint Rhino
Anaheim, California
07.2020 - 03.2022
- Assessed bar inventory and completed requisition sheets to restock supplies
- Late night bottle service for club nights and special events
- Always looking for ways spark conversations to bond with customers and build relationships to welcome back as a returning guests
- Representative for brand marketing and menus and proudly part of the 2019 nation wide calender
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Successfully managed high volume and large groups of customer transactions during peak hours without sacrificing quality or accuracy
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes to patrons and to the service well
- Utilized strong salesmanship skills to upsell drinks to bottles
- Provided outstanding bottle service presentations and welcome guests back
- Handled all cash from club in my cash drawer turning in at the end of the night with 100% accuracy
Education
High School Diploma -
K-12 Kava
San Diego, CA05-2016
Skills
- Superior bar/cocktail knowledge
- Advanced communication skills
- Motivated attitude
- Multitasking abilities
- Self-starter
- Adherence to high customer service standards
- Project planning
- Staff management
Certification
- Alcohol awareness training
- Food and beverage training
- TAM Nevada
- Hoboken, NJ ABC Card
Accomplishments
- Featured in the nation wide 2020 Titled Kilt calender.
- Multiple marketing promotional photoshoots for nightlife.
Timeline
Director of Customer Service
NextFit Clubs
09.2024 - 12.2024
VIP Bartender
Sapphire
03.2022 - Current
Bartender/Bottle Service
Spearmint Rhino
07.2020 - 03.2022
Lead Bartender
Tilted Kilt
07.2017 - 06.2024
High School Diploma -
K-12 Kava
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