Emily Bazaldua
Donna,TX
Summary
Dynamic and dedicated professional with a strong work ethic, experienced at State Collection Service in resolving customer inquiries and enhancing satisfaction. Skilled in conflict resolution and patient care, with a proven ability to manage high-stress situations effectively. Committed to fostering positive relationships and delivering quality service in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Collection Service
Remote
09.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining service quality and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Babysitter
Family Members And Friends
Donna, TX
06.2018 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with chores
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Guided school homework and read bedtime stories to support development.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
Medical Assistant
Ashley Pediatrics Day and Night Clinic
Mission, TX
02.2025 - 07.2025
- Administered immunizations and performed routine lab tests to support patient care.
- Assisted physicians during examinations, ensuring efficient workflow and patient comfort.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Educated patients on treatment plans and preventive care measures to enhance health outcomes.
CNA
Valley Baptist Medical Center
Harlingen, TX
07.2024 - 12.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Administered medications and treatments as directed by nursing staff.
- Monitored vital signs, reporting changes to healthcare team promptly.
- Collaborated with interdisciplinary teams to develop patient care plans.
Education
High School Diploma -
Donna High School
Donna, TX05.2024
Certification - Patient Care Technician
National Healthcareer Association
05.2024
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Dependability
- Following Directions
- Conflict Resolution
- Childcare
- Adaptability and Resilience
Certification
- CPCT/A - Patient Care Technician/Assistant
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
State Collection Service
09.2025 - Current
Medical Assistant
Ashley Pediatrics Day and Night Clinic
02.2025 - 07.2025
CNA
Valley Baptist Medical Center
07.2024 - 12.2024
Babysitter
Family Members And Friends
06.2018 - Current
High School Diploma -
Donna High School
Certification - Patient Care Technician
National Healthcareer Association