Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Emily Becker

Janesville,WI

Summary

Detail-focused and investigative professional with a proven track record of uncovering critical information and efficiently resolving cases. Highly valued for a collaborative approach and adaptability, consistently delivering results through thorough analysis and effective team coordination. Possesses strong skills in evidence gathering and regulatory compliance. Proactive and goal-oriented, excels in time management and problem-solving. Reputation for reliability and adaptability is complemented by a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to the growth of the organization.

Overview

19
19
years of professional experience

Work History

Fraud Investigation Specialist

Shopbop / Amazon
01.2019 - 01.2024
  • Daily review, analysis, and disposition of transactions flagged for investigation
  • Took appropriate action to identify and help minimize the risk posed by fraud patterns and trends
  • Identify, document, and communicate detected fraud trends, suspicious transactions and patterns
  • Created reports to pull fraudulent orders and trends our system didn’t flag
  • Strict adherence to security protocol regarding company and customer data and related communications

Fraud Prevention Analyst

Fetch Rewards
01.2018 - 01.2019
  • Audited, Measured, & Reported accuracy on receipt reading & matching
  • Identified trends in inaccuracies and escalate these problems
  • Identified activity and behaviors indicative of fraudulent activity
  • Created WIKI pages for training & procedures for the fraud team
  • Educated users on technical topics such as new features and product bugs
  • Communicated with users in a way that addresses their concerns regardless of their technical background

Scheduler

Forward Service Corporation
01.2017 - 12.2017
  • Scheduled orientation in Excel for FSET (Food Support Education and Training)
  • Worked in CARES program
  • Presented orientation materials to FSET

Customer Service/Order Checker

Swing-N-Slide
01.2005 - 01.2013
  • Tested the updated programs alongside the IT department
  • Extracted incorrect data from order entry errors by creating formulas in Crystal Reports and Excel

Education

Web Development/Design -

YWeb Career Academy

Nuclear Tech Program -

Blackhawk Technical College

General Studies -

University of Wisconsin Rock County

Manufacturing Info Tech Specialist Program -

Blackhawk Technical College

Skills

  • MS Office Suite
  • Crystal Reports
  • Customer Experience
  • Building Client Relationship
  • Google Suite
  • Networking
  • Problem-Solving abilities
  • Strong Attention to Detail
  • Research
  • Credit card fraud

Timeline

Fraud Investigation Specialist

Shopbop / Amazon
01.2019 - 01.2024

Fraud Prevention Analyst

Fetch Rewards
01.2018 - 01.2019

Scheduler

Forward Service Corporation
01.2017 - 12.2017

Customer Service/Order Checker

Swing-N-Slide
01.2005 - 01.2013

Nuclear Tech Program -

Blackhawk Technical College

General Studies -

University of Wisconsin Rock County

Manufacturing Info Tech Specialist Program -

Blackhawk Technical College

Web Development/Design -

YWeb Career Academy
Emily Becker