Emily Beltran
Sandwich,IL
Summary
Proven time management and problem-solving skills both in work and school. Excelled in preparing high-quality beverages, achieving consistently positive customer satisfaction scores. Trained new employees, enhancing team efficiency. Skilled in POS operation and adept at fostering customer loyalty through exceptional service.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Skilled in POS operation and adept at fostering customer loyalty through exceptional service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Scooters Coffee
06.2022 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
Bachelor of Arts - Psychology
Illinois State University
Normal, IL04-2028
High School Diploma -
Sandwich High School
Sandwich, IL04-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Cash register and POS operation
- Decision-making
Certification
- Health and Safety for Food Handlers Certification - ServSafe.
Timeline
Barista
Scooters Coffee
06.2022 - Current
Bachelor of Arts - Psychology
Illinois State University
High School Diploma -
Sandwich High School
Similar Profiles
Brooke HansBrooke Hans
Barista Shift Supervisor at Scooters CoffeeBarista Shift Supervisor at Scooters Coffee
Keira McCarthyKeira McCarthy
Barista Shift Lead at Scooters CoffeeBarista Shift Lead at Scooters Coffee
Kyanne ConwayKyanne Conway
Barista at Scooters CoffeeBarista at Scooters Coffee
LILAH ENTZLILAH ENTZ
Certified Barista at Scooters CoffeeCertified Barista at Scooters Coffee
Antonia MassarelliAntonia Massarelli
Restaurant Manager, Event Coordinator at Major Threat Restaurant GroupRestaurant Manager, Event Coordinator at Major Threat Restaurant Group