EMILY BIONDO
Davie,FL
Summary
Posses outgoing personality, communicates well, goal oriented driven and has sales and customer service experience. I am positive and an upbeat sales professional, connects with customers, maintains documentation and exceeds quotas. I increase solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
10
10
years of professional experience
Work History
Account Specialist III
JP Morgan Chase
09.2023 - Current
- Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes by being the company and customer advocate and focusing on root-cause resolution tactics.
- Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions for complex travel escalations.
- Maintain a working knowledge of GDS systems, all client programs, products, and procedures.
- Maintain high levels of call quality based on outlined criteria; maintain appropriate level of confidentiality regarding information shared and observed.
- Gathered information from customers to analyze, interpret and address needs.
- Provide supervisor and escalation support to front line travel agents, coach front line agents on best practices to service all customers; monitor and manage agent errors.
- Resolved customer concerns promptly to maintain positive account relationships.
Account Manager
American Express
Sunrise, Florida
03.2022 - 08.2023
- Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives.
- Drove brand awareness and promotion to enhance customer experiences and drive sales.
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
- Handled stressful situations professionally and multitasked with ease.
- Answered customers' questions about products, prices and availability.
- Gathered information from customers to analyze, interpret and address needs.
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
- Communicated with clients to build strong connections and improve account strategy.
- Worked independently in achieving monthly sales and productivity targets.
Elite Personal Vacation Planner
Carnival Cruise Line
Miami, FL
01.2018 - 01.2022
- Drafted and updated itineraries and kept travelers notified of changes.
- Built rapport with customers to identify travel needs and to increase business leads.
- Managed CRM (Customer Relationships Management) system create follow-up appointments.
- Converted leads into cruise reservations.
- Planned and booked complex and large-scale domestic and international travel packages.
- Communicated with clients to determine budget, travel timeline and accommodation preferences.
- Prepared customers for international trips by coordinating required documentation.
- Planned optimal trips for customers based on careful consideration of individual budgets and preferences.
- Calculated complete costs of travel and accommodations for customers.
- Worked independently in achieving monthly sales and productivity targets.
- Maintained revenue streams by keeping detailed customer records and regularly offering additional services.
Consumer Sales Agent
Carnival Cruise Line
Miami, FL
06.2017 - 12.2017
- Handled inbound sales calls.
- Actively listened to customer's requests.
- Accomplished multiple tasks in a fast-paced environment.
- Sustained revenue by bringing in new customers.
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Created memorable customer experiences by offering personalized sales support.
- Answered customers' questions about products, prices and availability.
Global Sales Specialist
Carnival Cruise Line
Miami, FL
11.2015 - 06.2017
- Responsible for servicing incoming calls from travel partners and direct casino guests.
- Drove sales by building solid, trusting relationships with new and existing customers.
- Built relationships with customers to increase likelihood of repeat business.
Education
BBA - Business
Broward College
Fort Lauderdale, FLHigh School Diploma - undefined
West Broward High School
Pembroke Pines, FL05.2014
Skills
- Administrative oversight
- Customer needs assessment
- Client relationship management
- Hospitality and accommodation
- Microsoft Word
- Customer service
- Account servicing
- Lead development
- Problem solving
- Positive attitude
- Customer relationship development
- Microsoft office proficiency
- Account administration
Timeline
Account Specialist III
JP Morgan Chase
09.2023 - Current
Account Manager
American Express
03.2022 - 08.2023
Elite Personal Vacation Planner
Carnival Cruise Line
01.2018 - 01.2022
Consumer Sales Agent
Carnival Cruise Line
06.2017 - 12.2017
Global Sales Specialist
Carnival Cruise Line
11.2015 - 06.2017
High School Diploma - undefined
West Broward High School
BBA - Business
Broward College