Emily Blank
Oak Ridge ,TN
Summary
Proven multitasker and exceptional communicator, I excelled at previous jobs by enhancing customer satisfaction and streamlining operations, achieving notable sales increases. My blend of hospitality service expertise and problem-solving abilities, coupled with a dedication to cleanliness and guest relations, positions me as a valuable asset to any team.
Overview
8
8
years of professional experience
Work History
Server/ Barback
Oakeys
Oak Ridge, TN
10.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Barista
Starbucks, Barista
Pensacola, FL
12.2016 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Teachers Assistant
Escambia County School Board
Pensacola, FL
08.2021 - 05.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Assisted lead teachers with lesson plan creation and materials development .
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Documented student progress and communicated with parents to keep informed.
- Assisted students in understanding difficult concepts, leading to improved test scores.
- Encouraged critical thinking through use of problem-solving activities in classroom.
- Increased class participation with introduction of innovative teaching aids.
- Supported lead teacher in lesson preparation, ensuring materials were ready for class activities.
- Provided extra support to students with special needs, facilitating their inclusion in mainstream education.
- Assisted in development of individualized education plans to meet diverse learning needs.
- Managed classroom behavior, creating conducive environment for learning.
- Facilitated small group sessions, reinforcing lesson content for better comprehension.
- Prepared visual aids for lessons, enriching learning experience.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Mentored and tutored individual students needing additional help.
Education
High School Diploma -
Munford High School
Munford, TN05.2018
Skills
- Exceptional customer service
- Memory retention
- Cleanliness standards
- Hospitality service expertise
- Service prioritization
- Sales expertise
- Bill computation
- Positive and professional
- Check payment processing
- Specials promotion
- Effective customer upselling
- Team member support
- POS operation
- Reliability
- Multitasking Abilities
- Cleaning and sanitizing
- Problem-solving abilities
- Upselling
- Hospitality best practices
- Time management abilities
- Conflict Resolution
- Team building
- Problem-solving aptitude
- Clear Communication
- Cash Register Operation
- Customer Relationship Management
- Guest Relations
- Professionalism
- Adaptability
- POS System Operation
- Stress Management
- Process payments
Timeline
Server/ Barback
Oakeys
10.2023 - 09.2024
Teachers Assistant
Escambia County School Board
08.2021 - 05.2022
Barista
Starbucks, Barista
12.2016 - 07.2023
High School Diploma -
Munford High School