Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Emily Boniface

Washington,NJ

Summary

Driven Assistant Manager and Sales Associate with a proven track record at Dairy Queen and Shoprite of Hunterdon County, enhancing customer satisfaction and retention through exceptional service and problem-solving skills. Excelled in fostering teamwork, managing financial transactions with precision, and boosting repeat business through creative thinking and an outgoing personality.

Overview

5
5
years of professional experience

Work History

Sales Associate

Shoprite of Hunterdon County
04.2020 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Assistant Manager

Dairy Queen
07.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.

Education

Bachelor of Arts - Elementary Education

Centenary University
Hackettstown, NJ
05.2026

Associate of Arts - Education

Raritan Valley Community College
Somerville, NJ
05.2024

Skills

Exceptional customer service

Teamwork and Collaboration

Creative Thinking

Reliable, Responsible, and Punctual

Friendly and Helpful

Meeting deadlines

Flexible Schedule

Time Management

Problem-solving skills

Multi-tasking strength

Outgoing Personality

Timeline

Sales Associate

Shoprite of Hunterdon County
04.2020 - Current

Assistant Manager

Dairy Queen
07.2019 - Current

Bachelor of Arts - Elementary Education

Centenary University

Associate of Arts - Education

Raritan Valley Community College

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Emily Boniface