Emily Bowen
Miami
Summary
Customer-focused professional with strong expertise in enhancing customer experiences through effective communication and problem-solving. Demonstrated capability in delivering detailed service information and adapting to fast-paced environments. Committed to fostering positive interactions and supporting customer satisfaction.
Overview
3
3
years of professional experience
Work History
Agent
MLSBC Cruises
Miami
04.2026 - Current
- Informed customers about cruise itineraries and onboard amenities, enhancing their travel planning experience.
- Assisted customers with booking cruise reservations and answering inquiries.
- Coordinated logistics for cruise departures, ensuring timely processing of passengers.
- Welcomed customers and addressed inquiries about services, ensuring a positive interaction and customer satisfaction.
- Provided support in preparing travel documents and itineraries for clients.
Babysitter
Emily's Babysitting
Miami
04.2023 - Current
- Supervised children during activities and ensured their safety at all times.
- Planned engaging games and educational activities for various age groups.
- Prepared nutritious meals and snacks according to dietary needs and preferences.
- Communicated effectively with parents about children's behavior and daily activities.
- Maintained a clean and organized play area for children's comfort and safety.
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Remaining alert at all times while caring for multiple children simultaneously.
- Communicated with parents about daily activities and any concerning behaviors.
- Using problem-solving skills to anticipate potential issues before they arise.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Minimized TV and mobile device time by engaging children with games and physical books.
Education
High School Diploma -
True North Classical Academy
Miami, FL06-2027
Skills
- Customer service
- Goal-oriented
- Flexible schedule
Timeline
Agent
MLSBC Cruises
04.2026 - Current
Babysitter
Emily's Babysitting
04.2023 - Current
High School Diploma -
True North Classical Academy