Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Brake

Church Hill,TN

Summary

Proven track record in enhancing customer experiences and streamlining operations, as demonstrated at Home Depot where I excelled in layout design and critical thinking. Skilled in customer service and data entry, I boosted project efficiency and client satisfaction. Achieved significant improvements in membership retention and project management through innovative solutions and active listening.

Overview

6
6
years of professional experience

Work History

Kitchen Designer

Home Depot
02.2023 - Current
  • Designed detailed kitchen layouts based on client needs, budgets and available supplies.
  • Selected flooring, counters, cabinets and appliances based on client needs and budgets.
  • Planned and presented project quotes for custom designs.
  • Maintained relationships with installers and suppliers.
  • Assisted clients in selecting materials, finishes, and appliances for cohesive kitchen design projects.
  • Successfully managed multiple concurrent projects while maintaining a high level of organization and prioritization skills.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Writing Center Peer Tutor

Walters State Community College
08.2023 - 05.2024
  • Cultivated a culture of continuous improvement within the Writing Center by soliciting feedback from both peers and students regarding tutor performance and center operations.
  • Increased student confidence in writing abilities through consistent support and constructive criticism during tutoring sessions.
  • Enhanced the quality of student essays by conducting one-on-one tutoring sessions focused on brainstorming, outlining, and editing techniques.
  • Streamlined the peer review process by implementing an organized system for tracking progress and sharing feedback among tutors.

Gym Receptionist

Bushido Academy
01.2019 - 02.2023
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
  • Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Supported group fitness instructors by preparing classrooms before classes began and ensuring all necessary equipment was available.
  • Improved member retention by consistently following up on expired memberships and offering renewal incentives.
  • Maintained up-to-date knowledge of gym services and programs to provide accurate information to members.
  • Assisted in promoting gym events and special offers, boosting participation rates.

Education

Associate of Science -

Walters State Community College
Morristown, TN

Associate of Science - Pre-Nursing

Northeast State Community College
Blountville, TN
05.2025

High School Diploma -

Volunteer High School
Church Hill, TN
05.2023

Skills

  • Customer Service
  • Scheduling appointments
  • Data entry proficiency
  • Membership Processing
  • Problem-solving abilities
  • Active Listening

Timeline

Writing Center Peer Tutor

Walters State Community College
08.2023 - 05.2024

Kitchen Designer

Home Depot
02.2023 - Current

Gym Receptionist

Bushido Academy
01.2019 - 02.2023

Associate of Science -

Walters State Community College

Associate of Science - Pre-Nursing

Northeast State Community College

High School Diploma -

Volunteer High School
Emily Brake