Emily Brake
Church Hill,TN
Summary
Proven track record in enhancing customer experiences and streamlining operations, as demonstrated at Home Depot where I excelled in layout design and critical thinking. Skilled in customer service and data entry, I boosted project efficiency and client satisfaction. Achieved significant improvements in membership retention and project management through innovative solutions and active listening.
Overview
6
6
years of professional experience
Work History
Kitchen Designer
Home Depot
02.2023 - Current
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Planned and presented project quotes for custom designs.
- Maintained relationships with installers and suppliers.
- Assisted clients in selecting materials, finishes, and appliances for cohesive kitchen design projects.
- Successfully managed multiple concurrent projects while maintaining a high level of organization and prioritization skills.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Writing Center Peer Tutor
Walters State Community College
08.2023 - 05.2024
- Cultivated a culture of continuous improvement within the Writing Center by soliciting feedback from both peers and students regarding tutor performance and center operations.
- Increased student confidence in writing abilities through consistent support and constructive criticism during tutoring sessions.
- Enhanced the quality of student essays by conducting one-on-one tutoring sessions focused on brainstorming, outlining, and editing techniques.
- Streamlined the peer review process by implementing an organized system for tracking progress and sharing feedback among tutors.
Gym Receptionist
Bushido Academy
01.2019 - 02.2023
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Supported group fitness instructors by preparing classrooms before classes began and ensuring all necessary equipment was available.
- Improved member retention by consistently following up on expired memberships and offering renewal incentives.
- Maintained up-to-date knowledge of gym services and programs to provide accurate information to members.
- Assisted in promoting gym events and special offers, boosting participation rates.
Education
Associate of Science -
Walters State Community College
Morristown, TNAssociate of Science - Pre-Nursing
Northeast State Community College
Blountville, TN05.2025
High School Diploma -
Volunteer High School
Church Hill, TN05.2023
Skills
- Customer Service
- Scheduling appointments
- Data entry proficiency
- Membership Processing
- Problem-solving abilities
- Active Listening
Timeline
Writing Center Peer Tutor
Walters State Community College
08.2023 - 05.2024
Kitchen Designer
Home Depot
02.2023 - Current
Gym Receptionist
Bushido Academy
01.2019 - 02.2023
Associate of Science -
Walters State Community College
Associate of Science - Pre-Nursing
Northeast State Community College
High School Diploma -
Volunteer High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Angie ByrdAngie Byrd
Installation Service Coordinator at Home Depot at Home ServicesInstallation Service Coordinator at Home Depot at Home Services
Hana KabweHana Kabwe
Senior Customer Service Rep at HOME DEPOT AT HOME SERVICESSenior Customer Service Rep at HOME DEPOT AT HOME SERVICES