Maria DeMaio
Stratford,CT
Summary
Accomplished Kitchen Designer at Wren Kitchens, adept in AutoCAD and customer relationship management, significantly enhanced client satisfaction through innovative design solutions and exceptional service. Expert in transforming challenges into aesthetically pleasing and functional spaces, demonstrating strong collaboration and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Kitchen Designer
Wren Kitchens
Milford, CT
06.2021 - Current
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Planned and presented project quotes for custom designs.
- Maintained relationships with installers and suppliers.
- Built strong relationships with clients by providing exceptional service and frequent communication throughout the entire design process.
- Presented innovative solutions to complex design challenges, maximizing both aesthetics and functionality within limited spaces.
- Created visually appealing 3D renderings to help clients visualize their new kitchen space before construction began.
Customer Service Manager
Pilgrim Furniture City
Milford, CT
07.2010 - 05.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Associate Of Business Administration - Business Administration
Gateway Community College
New Haven, CT05.2015
Skills
- Customer Service
- Appointment Scheduling
- Customer Relationship Management
- Calm Under Pressure
- Product Knowledge
- AutoCAD proficiency
- Certified Kitchen Designer
Timeline
Kitchen Designer
Wren Kitchens
06.2021 - Current
Customer Service Manager
Pilgrim Furniture City
07.2010 - 05.2021
Associate Of Business Administration - Business Administration
Gateway Community College