- Knitting and Crocheting
- Avid Reader
- Cooking
- Gardening
Emily Broglio
Beale AFB,CA
Summary
Four years of customer service experience between customer facing and call center work. Was a valuable team member on a 7 person customer service team for a company that has global stores/customers.
Overview
8
8
years of professional experience
Work History
Barista
Bottoms Up Espresso
Marysville, CA
06.2025 - 07.2025
- Maintained cleanliness and organization of workstations, enhancing overall customer experience.
- Assisted in managing inventory levels and restocking supplies to meet demand efficiently.
- Crafted high-quality espresso beverages, ensuring consistency and adherence to company standards.
Customer Service Representative
Tandy Leather Factory
03.2025 - 06.2025
- Managing daily inbound calls and emails from customers and store employees across the US, Canada, and the EU - averaging 60 interactions a day handled in a timely and effective manner.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience in accordance with company standards.
- Maintained compliance with corporate communication protocols and quality standards while assisting a diverse, international client base.
Pharmacy Technician
Walmart
Valdosta, GA
11.2021 - 11.2022
- Assisted pharmacists in preparing and dispensing medications - ensuring accuracy and adherence to prescriptions.
- Managed inventory - including ordering, restocking, and checking expiration dates on medications and supplies.
- Provided exceptional customer service by answering patient questions and addressing concerns regarding medications.
Customer Service representative
DuMealz
Valdosta, GA
02.2019 - 04.2021
- Responded to customer inquiries via phone, email, and chat providing accurate information and assistance.
- Resolved customer complaints and issues promptly and efficiently, achieving a high level of customer satisfaction.
- Maintained detailed records of customer interactions, and feedback in the CRM system.
Bartender
Ashley Street Station
Valdosta, GA
01.2018 - 01.2019
- Delivered exceptional customer service by engaging patrons, managing multiple drink orders efficiently, and creating a welcoming environment.
- Maintained compliance with all local and state alcohol regulations, including accurate cash handling, inventory management, and documentation of sales.
- Ensured responsible alcohol service by verifying legal drinking age and monitoring customer intoxication levels, efficiently preventing over-service.
Education
BS - Accounting, AA Business
University of Phoenix
01.2028
Diploma - undefined
Lowndes High School
Valdosta, GA01.2018
Skills
- Time management
- Attention to detail
- Cash handling
- Friendly and outgoing
- Exceptional customer service
Interests
Timeline
Barista
Bottoms Up Espresso
06.2025 - 07.2025
Customer Service Representative
Tandy Leather Factory
03.2025 - 06.2025
Pharmacy Technician
Walmart
11.2021 - 11.2022
Customer Service representative
DuMealz
02.2019 - 04.2021
Bartender
Ashley Street Station
01.2018 - 01.2019
Diploma - undefined
Lowndes High School
BS - Accounting, AA Business
University of Phoenix