Emily B. Stewart
Richmond,VA
Summary
Results-driven professional with a strong background in effectively managing high-value clients. Demonstrated success in driving client satisfaction and loyalty through tailored account strategies and open communication. Recognized for exceptional teamwork and adaptability in dynamic environments. Proven expertise in relationship management, verbal and written communication, and strategic planning.
Overview
24
24
years of professional experience
Work History
Key Account Manager
XPO & RXO Logistics
07.2019 - 03.2025
- Advanced relationships with high profile customers to significantly increase revenue, margin and volume of loads.
- Focused on personal communications and on building strategic relationships with customers to increase revenue with staggering results:: customer 1 increased by 240 % in a year and 375% over 3 years, customer 2 increased by 500% in a year customer 3 by 415% in a year customer 4 by 240 % in a year and 540% over 2 years.
- Utilized various data points and KPIs to improve communication with customers keeping them advised on contract utilization, timeliness of loads from point-to-point, and future business.
- Collaborated with team members to leverage relationships with carriers to provide optimal service and solutions for immediate and long term problems.
- Evaluated industry and market trends to compile and summarize forecasts to customers on a monthly and quarterly basis.
- Developed and customized detailed yearly bids for customers.
- Partnered with customers to write comprehensive and detailed SOPs.
Office Manager & Bookkeeper
Village Dance Studio
01.2019 - 10.2019
- Revamped entire accounting system which produced a positive cash flow in 6 months.
- Collaborated with the owner on online and written communication to past, current and prospective customers and assisted in messaging.
Bookkeeper
Hill Accounting Solutions, LLC
01.2018 - 01.2019
- Processed bank reconciliations and financial reports to verify practice of paper due diligence.
- Increased efficiency and alleviated workloads by creating a new format system in Excel.
Owner, Principle & Fundraising Consultant
Stewart Consulting, LLC
09.2004 - 12.2017
- Applied an individual and strategic development approach for over 20 different clients to meet specific goals and needs.
- Executed all details for a wide range of events, including budget creation, defining fundraising goals, marketing, advancement and day-of events duties, and collection of funds.
- Identified, sourced, and managed donors across the nation with an emphasis on developing and building long term relationships.
- Coordinated marketing strategy with campaign consultants and candidates to ensure seamless messaging across all platforms.
- Wrote and edited fundraising letters, invitations, flyers, and additional campaign materials.
National & Statewide Finance Director
Friends of Katherine Harris
04.2003 - 06.2004
- Reorganized and executed a national and statewide finance operation raising over $1.5 million.
- Designed and implemented events in 15 states and all regions of Florida, managing national and statewide prospecting and donor file mailings, implementing and running a major donor program, and writing comprehensive immediate and long-term finance plans.
Finance Director
Linder for Congress
02.2002 - 12.2002
- Created and executed the campaign finance plan to raise over $1.5 million.
- Managed all aspects of district, state, and national fundraising including the finance committee, event planning, finance meetings, candidate calls, and direct mail.
Finance Director
Virginians for Jerry Kilgore
02.2001 - 01.2002
- Coordinated with the Campaign Manager and consultants to map out and execute the campaign’s statewide finance plan to raise $2.2 million, breaking finance records at the time.
- Advertised, hosted, and advanced fundraising events in all regions of the state.
Education
B.A. - Political Science, Psychology, Women’s Studies
Mary Baldwin University
Staunton, VASkills
- Customer Relationship Management
- Growth-Focused Business Development
- Analytical Decision Making
- Negotiation
- Strong Written and Verbal Communication Skills
Timeline
Key Account Manager
XPO & RXO Logistics
07.2019 - 03.2025
Office Manager & Bookkeeper
Village Dance Studio
01.2019 - 10.2019
Bookkeeper
Hill Accounting Solutions, LLC
01.2018 - 01.2019
Owner, Principle & Fundraising Consultant
Stewart Consulting, LLC
09.2004 - 12.2017
National & Statewide Finance Director
Friends of Katherine Harris
04.2003 - 06.2004
Finance Director
Linder for Congress
02.2002 - 12.2002
Finance Director
Virginians for Jerry Kilgore
02.2001 - 01.2002
B.A. - Political Science, Psychology, Women’s Studies
Mary Baldwin University
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