Summary
Overview
Work History
Education
Skills
Interests
Timeline
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EMILY BURNS

Project Manager/Customer Service
CARMICHAEL,CA

Summary

Looking for a job where I can use my skills to help a company meet targets and increase revenue.

Overview

9
9
years of professional experience

Work History

Project Manager/Customer Service Representative

Capital Corrugated And Carton
CARMICHAEL, CA
02.2019 - Current
  • Manage Projects from start to finish.
  • Order Entry and Purchasing of materials.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Fostered relationships with vendors to promote positive working relationships
  • Developed and initiated projects, managed costs, and monitored performance

Development Manager and Estimator

Development Mana ger, Environmental, Landscape Solutions
Sacramento, CA
08.2017 - 02.2019
  • Key Responsibilities is to bring in new clients and provide accurate monthly landscape maintenance pricing
  • Worked with internal and external businesses and led cross-functional teams to develop intricate business plans.
  • Managed multiple individual projects simultaneously for product lifecycle development.
  • Monitored product pricing and legal requirements.
  • Supervised team duties related to decision support and business intelligence for business users.
  • Collected data and performed customer needs analysis.
  • Defined and integrated roles, responsibilities and processes for business team and data management organization.

Estimator

Environmental Landscape Solutions
Sacramento, CA
01.2017 - 08.2017
  • Analyze architectural landscape drawings, estimate cost of jobs and submit proposals.
  • Organizing all incoming bids and keeping open line of communication with clients and deadlines.
  • Prepared material orders to complete projects on time and within budget.
  • Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Delivered comprehensive bid proposals for multiple projects and gained client approval on costs.
  • Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
  • Analyzed designs and performed accurate cost analysis.
  • Prepared estimates used by management for purposes such as planning, organizing and scheduling work.
  • Determined project objectives, budgets and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions.
  • Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.

Estimator

Cima’s Landscape Maintenance
Rancho Cordova, CA
07.2016 - 01.2017
  • Analyze architectural landscape drawings and estimate cost of job and submit proposals
  • Also responsible for keeping track of all incoming bids and keeping open line of communication with clients and deadlines
  • Prepared material orders to complete projects on time and within budget.
  • Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
  • Analyzed designs and performed accurate cost analysis.
  • Conducted site visits and provided recommendations and informed advice regarding site viability.
  • Prepared estimates used by management for purposes such as planning, organizing and scheduling work.
  • Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.

Sales and Estimating

Village Nurseries
Sacramento, CA
03.2014 - 07.2016
  • Providing accurate quotes for plant material
  • Assisting with design ideas, plant health assessment and identification of species
  • Invoicing and accounting
  • Keeping up to date with new plant species and techniques.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Solved customer challenges by offering relevant products and services.
  • Maintained records related to sales, returns and inventory availability.
  • Completed orders and organized product deliveries to meet customer timetables.

Sales and Displays

High Hand Nursery
Loomis, CA
07.2013 - 03.2014
  • Designing displays with prime plant material
  • To provide design ideas and plant suggestions to all customers
  • Invoicing and accounting.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new and potential customers.

Head of Fertilizing

Landscape
Rocklin, CA
07.2012 - 12.2012
  • Full site assessments and designs.
  • Used coordination and planning skills to achieve results according to schedule.
  • Received and processed stock into inventory management system.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Collaborated with team members to achieve target results.
  • Worked with customers to understand needs and provide excellent service.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Participated in team-building activities to enhance working relationships.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Associate of Science - Sustainable Agriculture and Horticultural Plant Sciences

Sierra College
Rocklin, CA

Skills

Landscape Designundefined

Interests

Hiking

Fishing

Off Roading

Art

My 2 Children

Timeline

Project Manager/Customer Service Representative

Capital Corrugated And Carton
02.2019 - Current

Development Manager and Estimator

Development Mana ger, Environmental, Landscape Solutions
08.2017 - 02.2019

Estimator

Environmental Landscape Solutions
01.2017 - 08.2017

Estimator

Cima’s Landscape Maintenance
07.2016 - 01.2017

Sales and Estimating

Village Nurseries
03.2014 - 07.2016

Sales and Displays

High Hand Nursery
07.2013 - 03.2014

Head of Fertilizing

Landscape
07.2012 - 12.2012

Associate of Science - Sustainable Agriculture and Horticultural Plant Sciences

Sierra College

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EMILY BURNSProject Manager/Customer Service