Hiking
EMILY BURNS
Project Manager/Customer Service
CARMICHAEL,CA
Summary
Looking for a job where I can use my skills to help a company meet targets and increase revenue.
Overview
9
9
years of professional experience
Work History
Project Manager/Customer Service Representative
Capital Corrugated And Carton
CARMICHAEL, CA
02.2019 - Current
- Manage Projects from start to finish.
- Order Entry and Purchasing of materials.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Fostered relationships with vendors to promote positive working relationships
- Developed and initiated projects, managed costs, and monitored performance
Development Manager and Estimator
Development Mana ger, Environmental, Landscape Solutions
Sacramento, CA
08.2017 - 02.2019
- Key Responsibilities is to bring in new clients and provide accurate monthly landscape maintenance pricing
- Worked with internal and external businesses and led cross-functional teams to develop intricate business plans.
- Managed multiple individual projects simultaneously for product lifecycle development.
- Monitored product pricing and legal requirements.
- Supervised team duties related to decision support and business intelligence for business users.
- Collected data and performed customer needs analysis.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
Estimator
Environmental Landscape Solutions
Sacramento, CA
01.2017 - 08.2017
- Analyze architectural landscape drawings, estimate cost of jobs and submit proposals.
- Organizing all incoming bids and keeping open line of communication with clients and deadlines.
- Prepared material orders to complete projects on time and within budget.
- Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
- Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
- Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
- Delivered comprehensive bid proposals for multiple projects and gained client approval on costs.
- Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
- Analyzed designs and performed accurate cost analysis.
- Prepared estimates used by management for purposes such as planning, organizing and scheduling work.
- Determined project objectives, budgets and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions.
- Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
Estimator
Cima’s Landscape Maintenance
Rancho Cordova, CA
07.2016 - 01.2017
- Analyze architectural landscape drawings and estimate cost of job and submit proposals
- Also responsible for keeping track of all incoming bids and keeping open line of communication with clients and deadlines
- Prepared material orders to complete projects on time and within budget.
- Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
- Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
- Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
- Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
- Analyzed designs and performed accurate cost analysis.
- Conducted site visits and provided recommendations and informed advice regarding site viability.
- Prepared estimates used by management for purposes such as planning, organizing and scheduling work.
- Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
Sales and Estimating
Village Nurseries
Sacramento, CA
03.2014 - 07.2016
- Providing accurate quotes for plant material
- Assisting with design ideas, plant health assessment and identification of species
- Invoicing and accounting
- Keeping up to date with new plant species and techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Solved customer challenges by offering relevant products and services.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
Sales and Displays
High Hand Nursery
Loomis, CA
07.2013 - 03.2014
- Designing displays with prime plant material
- To provide design ideas and plant suggestions to all customers
- Invoicing and accounting.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
Head of Fertilizing
Landscape
Rocklin, CA
07.2012 - 12.2012
- Full site assessments and designs.
- Used coordination and planning skills to achieve results according to schedule.
- Received and processed stock into inventory management system.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Associate of Science - Sustainable Agriculture and Horticultural Plant Sciences
Sierra College
Rocklin, CASkills
Landscape Design
Interests
Fishing
Off Roading
Art
My 2 Children
Timeline
Project Manager/Customer Service Representative
Capital Corrugated And Carton
02.2019 - Current
Development Manager and Estimator
Development Mana ger, Environmental, Landscape Solutions
08.2017 - 02.2019
Estimator
Environmental Landscape Solutions
01.2017 - 08.2017
Estimator
Cima’s Landscape Maintenance
07.2016 - 01.2017
Sales and Estimating
Village Nurseries
03.2014 - 07.2016
Sales and Displays
High Hand Nursery
07.2013 - 03.2014
Head of Fertilizing
Landscape
07.2012 - 12.2012
Associate of Science - Sustainable Agriculture and Horticultural Plant Sciences
Sierra College