Emily Burris
Phoenix,AZ
Summary
Highly organized and dependable candidate with a strong ability to manage multiple priorities while maintaining a positive attitude. Possessing extensive knowledge of spirits, excels at engaging customers on a personal level and providing exceptional one-on-one service. Known for a friendly and open demeanor, deeply committed to the industry and consistently upholds a superior level of guest services.
Overview
9
9
years of professional experience
Work History
Bartender
Harumi Sushi
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
Quartz
03.2023 - Current
- Carefully executed high guest volumes during special events, nights, and weekends.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive spirit knowledge to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Navigated multiple cocktail menus and experiences.
Bar Lead/FOH Manager
Virtu Honest + Craft
10.2022 - 03.2023
- Drove excellent guest service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Beverage Manager
Clever Koi/Across The Pond
10.2019 - 11.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Responsible or monthly inventory goals, weekly P&L trackers, and daily sales trackers.
- Oversaw direct hiring, prep shifts, and managed daily administrative needs.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed relationships with suppliers and vendors.
- Directed the most profitable program without sacrificing quality product.
- Integrated service and team management strategies to boost business profits.
Beverage Manager
St. Francis
06.2018 - 10.2019
- Resolved guest complaints involving food or beverage quality and service.
- Designed beverage menus.
- Orchestrated positive guest experiences by overseeing every area of beverage service during service.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
Server/Utility Worker
Sauce Pizza And Wine
05.2015 - 01.2016
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Navigated multiple job codes including cashier, expo, and busser.
Education
Bachelor of Science - Biochemistry
Arizona State University
Skills
- Highly reliable
- Clear and effective communication
- Memory retention
- Hospitality service expertise
Accomplishments
Tales of the Cocktail West Coast Nominee 2022
Last Slinger Standing Competitor 2022
Timeline
Bartender
Harumi Sushi
11.2023 - Current
Bartender
Quartz
03.2023 - Current
Bar Lead/FOH Manager
Virtu Honest + Craft
10.2022 - 03.2023
Beverage Manager
Clever Koi/Across The Pond
10.2019 - 11.2022
Beverage Manager
St. Francis
06.2018 - 10.2019
Server/Utility Worker
Sauce Pizza And Wine
05.2015 - 01.2016
Bachelor of Science - Biochemistry
Arizona State University
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