Emily Burton
Columbus
Summary
Social work student fully open to all opportunities and is willing to learn from any and every situation. Has an extensive customer service background and brings skills learned in those environments to the social work field. Recognized for willingness to learn and excellent documentation and thoroughness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intern
Nationwide Childrens Hospital - Inpatient
08.2023 - Current
- Performed psychosocial assessments upon client's admission with supervision
- Streamlined internal and external referrals for clients as a part of discharge planning
- Conducted follow-up calls post discharge to families of the clients, assuring the condition of the patient as well as ongoing appointments are doing well
- Developed treatment goals for clients upon admission
- Collaborated with multidisciplinary teams to optimize client care and improve overall wellbeing.
Barista
Crimson Cup Coffee House
04.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Certified Trainer
White Castle
06.2021 - 04.2023
- Enhanced trainee retention rates through personalized coaching and supportive feedback.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
Customer Service Specialist
Columbus Crew SC
03.2020 - 01.2022
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Assisted in event preparations, ensuring efficient operations during performances or special events.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
Housekeeper
Self-employeed
04.2020 - 12.2021
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Sandwich Artist
Jimmy Johns Subs
06.2019 - 12.2019
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
Master of Science - Social Work
The Ohio State University
Columbus, OH05.2025
Bachelor of Science - Social Work
The Ohio State University
Columbus, OH05.2024
High School Diploma -
Fort Hayes Arts And Academic High School
Columbus, OH06.2020
Skills
- New Hire Training
- Customer Service Management
- Case Management
- Referrals and Networking
- Client Documentation
- Risk Assessment
Certification
Youth Mental Health First Aid Certified 2024
Adult Mental Health First Aid Certified 2024
Timeline
Intern
Nationwide Childrens Hospital - Inpatient
08.2023 - Current
Barista
Crimson Cup Coffee House
04.2023 - Current
Certified Trainer
White Castle
06.2021 - 04.2023
Housekeeper
Self-employeed
04.2020 - 12.2021
Customer Service Specialist
Columbus Crew SC
03.2020 - 01.2022
Sandwich Artist
Jimmy Johns Subs
06.2019 - 12.2019
Master of Science - Social Work
The Ohio State University
Bachelor of Science - Social Work
The Ohio State University
High School Diploma -
Fort Hayes Arts And Academic High School