Rianna Skinner
Kankakee,IL
Overview
6
6
years of professional experience
Work History
Intern
Morningstar Entertainment
Burbank, CA
02.2024 - Current
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Crew Member
Dunkin' Donuts
Kankakee, IL
10.2023 - 01.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Barista
Barnes And Noble Cafe
Bourbonnais, IL
10.2022 - 10.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked display cases with attractive arrangements to promote food items like bagels and muffins.
Camp Counselor
Kankakee Area YMCA
Kankakee, IL
06.2022 - 08.2023
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
Manager
Uplifted Bistro
Kankakee, IL
05.2021 - 05.2022
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Secured daily cash by verifying totals and making nightly deposits.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Shift Leader
Dairy Queen
Kankakee, IL
04.2018 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
Education
Film Studies
Olivet Nazarene University
Bourbonnais, IL05.2024
Bachelor of Arts - Film Studies
LAFSC
Los Angeles, CA04.2024
Skills
- New Hire Training
- Coffee Machinery
- Plates Presentation
- Sandwich Preparation
- Cash Register Operation
- Product Display
- Conflict Mediation
- Food Preparation and Safety
- Adaptive and Creative
- Standardized Recipes
- Beverage Preparation
- Ability to Adapt
Timeline
Intern
Morningstar Entertainment
02.2024 - Current
Crew Member
Dunkin' Donuts
10.2023 - 01.2024
Barista
Barnes And Noble Cafe
10.2022 - 10.2023
Camp Counselor
Kankakee Area YMCA
06.2022 - 08.2023
Manager
Uplifted Bistro
05.2021 - 05.2022
Shift Leader
Dairy Queen
04.2018 - 04.2021
Film Studies
Olivet Nazarene University
Bachelor of Arts - Film Studies
LAFSC