Emily Byers

Provided evidence-based therapeutic interventions and crisis management to clients/families to lessen negative on physical, mental and emotional wellbeing. Collaborated with an interdisciplinary team to determine timely delivery of services. Assisted clients/families in navigating housing, legal and educational services and public benefits to gain access to valuable resources. Conducted thorough assessments of clients'/families situations, identifying issues, goals, and necessary interventions. Facilitated Family Team Meeting (FTM) sessions to promote positive behavior change for clients/families. Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law. Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources. Utilized trauma-informed approach to promote healing and empowerment for clients/families. Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs. Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate. Liaised and built relationships with social workers, school districts and Private insurance mental health professionals to provide useful benefits to clients/families. Enhanced communication between clients and providers through consistent follow-ups and progress updates. Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements. Received award for Wraparound Employee and Facilitator of the year in 2017.

Planned and facilitated 2 hour virtual and in person workshops in accordance with THRIVE independent living curricula for transitional age youth 16-21, employing varied methods to maximize attendance. Utilized a variety of multimedia tools effectively within workshops to facilitate greater understanding of core concepts. Tailored presentations to suit diverse audiences, accommodating various learning styles and preferences.

Worked closely with parents and guardians to address children's' issues on multiple fronts. Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties. Conducted ongoing professional development in evidence-based practices for behavior intervention, staying current with industry trends and best practices. Worked closely with school administrators, social workers, therapist, and Wraparound team members to address needs driven issues contributing to problem behaviors within the school setting. As a Lead was responsible for training and developing skills of newly hired Behavior Specialists. Trained others in appropriate documentation of sessions in accordance to State and Federal guidelines.

Multi-line call center service agent. Trouble-shoot and council Independent Shaklee Distributors on rules, promotions and invectives Take over the phone orders and help Distributors manage their business from general product information and corporate policies to web support for online tools as well as mobile apps while focusing on maintaining excellent customer service.

Sole native English speaking member of Japanese English education program for Sutama Jr High school, Sutama Elementary school and Masutomi Elementary school from 2011-2012 Tekisen Jr High school, Makidai-ichi Elementary school and Iwate Elementary school from 2008-2011. Worked with wide range of student age groups to generate interested and understanding of English. Helped create lesson plans, presentations and activities to culturally engage Japanese students and introduce both language and customs of the English speaking world. Coached students on cadence and pronunciation of spoken language to compete in English recitation contests. Held culture and theme days to show country culture and language history.