Emily Canencia
Fontana,California
Summary
Highly skilled and confident optometric technician with extensive experience in performing pretesting procedures, operating diagnostic equipment, and ensuring accurate patient records. Adapt at providing accurate patient care, managing insurance and billing processes, and supporting seamless clinic operations. Known for precision, efficiency, and a strong ability to create a positive experience for patient's and staff.
Overview
4
4
years of professional experience
Work History
Optometric Technician
Helen Huang OD
Fontana, California
12.2023 - Current
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Processed insurance claims and managed billing for patient services, ensuring 100% compliance with insurance requirements and company policies.
- Maintained accurate records of financial transactions, including payments, charges, and reconciliations.
- Scheduled appointments, and handled administrative tasks while providing outstanding customer service.
Front Office Administrator
RC AUTO CONCEPT
Fontana, California
01.2021 - Current
- Manage insurance claims processing, including submitting, following up, and resolving discrepancies, to ensure timely payments and client satisfaction.
- Maintained accurate financial records by tracking payments, issuing invoices, and reconciling accounts for services rendered.
- Assisted with monthly financial reporting by compiling data on receivables and payables to support the shop's financial health.
- Provided exceptional customer service by explaining estimates, payments options =, and insurance processes to clients
- Maintained an organized filing system for customer records, insurance documents. and financial transactions to ensure compliance and quick access to information.
Customer Service Representative
Sierra Aviation Group
Ontario, California
01.2022 - 11.2023
- Maintained and tracked flight schedules, ensuring timely coordination of flight connections, accurate time sheets for passenger arrivals, departures, and special assistance needs.
- Collaborated with airport staff and team members to organize passenger transitions from aircraft to their final destinations efficiently.
- Kept detailed records of passengers' interactions and services provided, ensuring accurate documentation and compliance with company procedures.
- Prioritized time-sensitive tasks in a fast-paced environment, ensuring all passengers met their flights and received appropriate support.
Education
Associate of Science -
Riverside City College
Riverside, CA01-2025
High School Diploma -
Gateway Career And Gateway Academy
Riverside 04-2023
Skills
- Accuracy in recordkeeping
- Time management
- Technical proficiency
- Adaptability
- Insurance billing
Languages
Spanish
Native/ Bilingual
Timeline
Optometric Technician
Helen Huang OD
12.2023 - Current
Customer Service Representative
Sierra Aviation Group
01.2022 - 11.2023
Front Office Administrator
RC AUTO CONCEPT
01.2021 - Current
Associate of Science -
Riverside City College
High School Diploma -
Gateway Career And Gateway Academy
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